Airbnb jobs

Senior Machine Learning Engineer, Customer Support Engineering at Airbnb is part of the Core ML team responsible for building agentic AI systems (Chat AI and Voice AI assistants) that power customer service. The role involves training/fine-tuning LLMs (SFT, RLHF), RAG, multi-agent orchestration, and ML infrastructure. It requires a PhD or Master's with 6+ years in ML/AI and experience shipping production-grade ML systems at scale. Location is remote; compensation is not specified.

Staff Platform Manager, Payments Risk is a senior product management role at Airbnb owned by the Payments Risk and Compliance domain. The role owns post-transaction product strategy across the dispute lifecycle (chargebacks, representments, pre-arbitration), driving architectural evolution and decisioning logic. Responsibilities include roadmap strategy, cross-functional partnership with engineering and data science, and building proactive dispute prevention capabilities; this is a strategic product leadership position, not a revenue/sales operations function.

Strategic Business Operations Manager at Airbnb's Community Support organization responsible for designing, optimizing, and managing a global goodwill program across multiple regional support centers. The role involves budget stewardship, stakeholder management, and continuous improvement initiatives to balance customer experience with business and financial goals. Reporting to the Director of Global Community Support Business Operations, this is a multi-market operational leadership position focused on customer service operations rather than revenue or sales operations.