Buildkite jobs

Buildkite is hiring a Staff Customer Success Manager to own strategic relationships with the company's largest, most complex Enterprise customers while shaping how the Customer Success function operates at scale. This senior individual contributor role combines account ownership of multi-million ARR, multi-stakeholder accounts with function-level leadership responsibilities including mentorship, playbook development, and cross-functional initiatives. You'll drive business outcomes through C-suite engagement, executive business reviews, and internal orchestration across the entire Buildkite organization, while setting standards for the team on risk management, renewals, and expansion. Required experience includes 8+ years in customer success or strategic account management at top-tier B2B SaaS, at least 3 years at Sr. CSM level, proven track record managing enterprise-scale relationships, strong executive presence, and direct experience in CI/CD or developer infrastructure SaaS. Buildkite is trusted by companies like Airbnb, Block, Canva, and Uber; compensation is $160–170K with remote-first culture. The role requires comfort operating simultaneously as both an IC and function leader, reshaping the operating model while managing customer relationships.