Cloudbeds jobs

Cloudbeds seeks an Onboarding Project Manager in Europe to lead mid-market customer implementations from contract signature through adoption and Account Management handoff. Role involves project scope definition, stakeholder alignment, training delivery, and cross-functional collaboration with Onboarding, Sales, Product, and Support teams. Remote, Europe-based.

Cloudbeds, a hotel management software platform operating in 150+ countries, is hiring an Onboarding Project Manager to lead implementation projects for mid-market customers. You'll own the complete onboarding lifecycle from contract signature through go-live and adoption, acting as the primary stakeholder contact while coordinating across Sales, Product, Support, and Account Management teams. Key responsibilities include defining project scope and timelines, leading customer meetings, managing risks and dependencies, and monitoring adoption metrics to ensure long-term success. You need a minimum of 4 years in hotel operations or management, at least 1 year of SaaS project management experience, and fluency in English, Portuguese, and Spanish at business-professional level. The role is fully remote and sits within a 650+ person company recognized as a "Most Loved Workplace" with strong benefits including monthly wellness Fridays and professional development opportunities. The standout requirement is trilingual fluency (English/Portuguese/Spanish), with hospitality SaaS implementation experience being a significant plus.

Onboarding Project Manager at Cloudbeds leading complex implementation projects for mid-market hotel customers through adoption and transition. Responsibilities include project scoping, timeline/milestone definition, customer meeting leadership, stakeholder alignment, cross-functional coordination, and risk mitigation. Requires project management experience, hospitality SaaS knowledge, and customer advocacy skills. Remote role in North America, fully distributed team.