Cresta jobs

Cresta is hiring an AI Success Manager to work with Fortune 500 customers on their contact center AI platform, helping drive adoption and measure business outcomes across conversational AI agents and agent augmentation tools. The role blends strategy consulting with hands-on execution—you'll define success frameworks, configure products (prompts, workflows, rules), guide stakeholders across technical and executive levels, and own account health and renewals. You need 2–7+ years in management consulting, strategy-execution roles, or SaaS; comfort with technical environments and data analysis; strong executive communication skills; and the ability to connect AI capabilities to measurable business outcomes. Cresta, founded by ex-Google leaders and backed by a16z and Sequoia with $270M+ raised, offers OTE of $160K–$215K plus equity and comprehensive benefits. The role requires ~25% travel and cross-timezone availability, making it ideal for someone energized by how AI will reshape customer workflows.