Customer.io jobs

Customer.io is hiring a Senior Product Marketing Manager to join their six-person PMM team embedded within product, engineering, and sales teams. You'll own go-to-market strategy for key product areas, drive adoption metrics, build competitive intelligence, and serve as the subject matter expert across your domains while partnering closely with product and cross-functional teams. The role requires 5+ years of B2B SaaS product marketing experience, ideally in marketing technology or messaging, plus strong storytelling abilities, a track record of tying PMM efforts to business outcomes, and comfort working in early-to-mid stage high-growth environments. Customer.io is a well-established platform processing billions of messages daily for 8,000+ companies, with transparent compensation ($135k–$176k depending on experience), comprehensive benefits including 100% insurance coverage and 16 weeks paid parental leave, and a deliberately human hiring process. This is a notably rare hire for the team—they haven't hired a PMM in over two years, suggesting strong retention and a genuine opportunity to shape the product narrative at a growing company.

Customer.io seeks a Senior Motion Designer for its Brand Studio to own motion execution for product launches, website animations, and promotional videos using AI video tools. Role involves translating briefs into dynamic visual storytelling, collaborating with designers and marketers, and pushing a brand design system forward. Remote position (Americas); requires demonstrated motion design portfolio, AI tool fluency, and ability to work efficiently within established brand guidelines.

Customer.io, a platform powering billions of daily customer communications for 8,000+ companies, is hiring a Technical Operations Manager to join its Strat Ops team. You'll build and scale internal systems alongside an existing Tech Ops Manager, focusing on AI-assisted tooling, agent infrastructure, and integrations across their stack (Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, GCP). Key responsibilities span partnering with AI/Automation leads on agent infrastructure and evals (40%), building internal automations and integrations using n8n, Python, TypeScript, and AI agents (30%), documentation and self-service enablement (20%), and broader Strat Ops support (10%). You need 3-6 years as a technical generalist at B2B SaaS, hands-on Python/TypeScript/Go, real experience with LLMs and agent frameworks, SaaS API/webhook integration skills, and familiarity with at least one major cloud platform (GCP preferred). Compensation is $117–120K USD with full premium medical/dental/vision coverage, 16 weeks paid parental leave, unlimited PTO, and remote work stipends; this is a high-ownership, startup-paced role where you ship fast and identify problems cross-functionally without waiting for direction.

Customer.io, a platform used by 8,000+ companies to send billions of emails and messages daily, is hiring a Senior Data Scientist to join their analytics team reporting to the Analytics Manager. You'll partner with Product, Marketing, and Customer Experience to design experiments, analyze behavioral data, build predictive models, and translate findings into actionable recommendations that influence product roadmap and business priorities. The role requires 5+ years of data science experience in B2B SaaS, strong proficiency in SQL and Python, expertise in statistics and experimentation, and the ability to communicate complex analysis clearly to non-technical stakeholders. Customer.io offers transparent compensation ($140K–$150K USD), 100% premium coverage for health/dental/vision, 16 weeks paid parental leave, unlimited PTO, and professional development support. This is a hands-on role emphasizing ownership and practical problem-solving—you'll help define ambiguous problems and drive work from concept through implementation without waiting for perfect requirements.

Customer.io, a platform powering billions of automated messages daily for 9,000+ companies, is hiring an experienced engineering leader to own product development teams and lead a zero-to-one billing platform build from the ground up. You'll set vision, build the team, and drive execution on this high-visibility initiative while partnering with Product, Finance, and leadership to align strategy with company growth. The role requires 12+ years of software engineering experience with 8+ years leading teams, at least 4+ years managing engineering managers/directors, and a proven track record building complex custom platforms at SaaS companies from near-nothing to production scale. You need deep SaaS architecture expertise, strong hiring and team-development skills, and—notably—demonstrated AI-native leadership with a track record of embedding AI-first practices into your team's workflow. The compensation is $230k–$270k USD plus exceptional benefits (100% premium coverage for medical/dental/vision, 16 weeks paid parental leave, unlimited PTO). This is a high-stakes role with direct executive visibility, best suited for leaders comfortable with ambiguity who can balance strategic vision with hands-on technical credibility.