GlossGenius jobs

Strategy & Operations Associate at GlossGenius, an AI-powered platform for service businesses. The role is a high-impact generalist position aligned to a functional department (Marketing, Sales, Customer Experience, etc.), tasked with driving growth initiatives, designing AI-powered workflows, identifying operational gaps, and owning projects end-to-end. Requires 5+ years of experience, ideally in consulting, investment banking, or high-growth tech. This is a 3-4 days/week in-office role in NYC with required attendance on Tuesdays and Thursdays.

GlossGenius seeks a Senior Strategy & Operations Manager for Customer Success in New York, NY to own onboarding, retention, and customer growth strategy and execution. The role spans analytics, lifecycle design, team definition, and cross-functional alignment, reporting to the CRO. Position requires in-office 3–4 days/week with mandatory Tuesday/Thursday attendance.

GlossGenius seeks a Fraud Operations Manager to own end-to-end fraud detection, prevention, and response operations including building detection systems, managing chargeback/dispute workflows, designing agent SOPs, and improving fraud models. The role requires 5+ years in fraud operations or payments risk and hands-on experience with chargeback management and AI-powered workflows. Hybrid position in San Francisco with required in-office attendance 3–4 days/week (Tuesdays and Thursdays mandatory).

Senior Sales Strategy & Operations Associate at GlossGenius is an NYC-based, in-person role (3–4 days/week required) within the RevOps function. The position owns revenue BI infrastructure end-to-end, including dashboards, self-serve reporting, commission tracking, metric definitions, and data quality for the sales org. The role reports to the Director of RevOps and requires building and maintaining pipelines, conversion analysis, and supporting quota-setting and territory planning; it's part of a fast-growing, AI-powered platform serving 100,000+ service businesses.

Staff Software Engineer, Backend at GlossGenius (beauty/wellness SaaS, 100k+ businesses, $B payment volume) focused on architecting AI-enabled products, system design, and technical leadership. Remote-eligible but based in Toronto Area. Primary tech stack is Kotlin (backend) with TypeScript as secondary; 60% architecture/planning, 40% hands-on coding; 7+ years experience required.