Gorgias jobs

Principal AI Engineer role at Gorgias, an AI-first ecommerce conversational commerce platform. The position focuses on building and scaling internal AI evaluation platforms, prompt iteration systems, and production-ready agent infrastructure. Requires architecting evaluation workflows, mentoring product squads, and collaborating with ML/AI teams. Located in Toronto with CAD 306k–384k annual salary.

Principal AI Engineer role at Gorgias (Belgrade-based, remote). Focuses on building and scaling internal AI evaluation platforms, production-ready agent infrastructure, and mentoring product teams on agent design and performance optimization. Responsibilities include architecting end-to-end evaluation workflows, reducing manual processes, and empowering product squads to operate autonomously on AI quality. EUR 133k–166k annual salary.

Customer Support Agent at Gorgias (Belgrade, Remote) provides first-line customer support for the Gorgias AI conversational commerce platform via chat, email, and video. Key duties include account setup guidance, feature explanation, troubleshooting, and testing new features. Salary: EUR 24,317–26,497/year. Requires 2+ years B2B tech support experience; working hours 10 AM–6 PM CET with two mandatory office days per week in Belgrade.