Gusto jobs

Tier 2 support specialist role at Gusto handling fraud investigations, disputes, and account management for Gusto's financial products. Responsibilities include owning complex cases end-to-end, investigating fraud, and managing compliance timelines. Location is Denver, CO on-site; no remote work indicated.

Gusto, a payroll and HR platform serving 500,000+ small businesses, is seeking a Senior Staff Software Engineer and Tech Lead for its Pricing & Packaging team to own the technical architecture of the internal Commerce Platform. You'll lead design and delivery of the product catalog, promotion engine, subscription, and entitlement systems while mentoring engineers, partnering with product and cross-functional teams, and driving platform reliability and adoption. Required qualifications include 10+ years of software engineering experience with at least 2 years in a tech lead or staff role, deep expertise in large-scale backend platform systems (ideally commerce/billing/subscription domain), mastery of a programming language, and proven ability to work with AI tools like GitHub Copilot. The role offers competitive compensation ($189K–$236K in Denver/most remote locations, $223K–$278K in SF/Seattle/NYC), equity, and benefits, with hybrid work expectations in Denver, SF, and NYC offices (2–3 days/week). A notable requirement is demonstrated fluency with AI tools in day-to-day engineering and a growth mindset around evolving AI capabilities across the team.

Gusto is hiring a Developer Productivity engineer for their Async team to improve how product engineers work by enhancing tooling, infrastructure, and asynchronous processing systems. You'll focus on maintaining and advancing Sidekiq and Kafka-based infrastructure, designing solutions to eliminate inefficiencies, and using AI tools for large-scale code migrations and incident resolution. The role requires 10+ years of software development experience with deep expertise in Ruby, Rails, and asynchronous processing, plus a systems-thinking mindset and proven track record improving developer productivity through tooling and infrastructure. Gusto offers competitive equity (RSUs) alongside base pay of $189K–$210K (Denver/most remote) or $220K–$250K (SF/NY), with hybrid expectations of 2–3 days/week in their Denver, San Francisco, or New York offices. The company operates across 500,000+ small businesses and explicitly expects all engineers to actively engage with and develop AI fluency as part of their role.

Head of ML/AI Engineering at Gusto, a senior executive role leading a broad AI/ML organization including ML Engineering, ML Platform, Risk Data Science, and AI Scientists teams. Responsibilities include unifying classical ML and GenAI strategy, maturing the ML platform for self-service adoption, and setting technical direction for AI across the company. Located in Denver, San Francisco, or New York; no explicit remote work mentioned. Reports to undisclosed executive leader.

A Senior Staff IT Controls & AI-Augmented Assurance Engineer at Gusto responsible for designing, testing, and remediating IT General Controls (ITGCs) across enterprise applications (NetSuite, Workday, Salesforce). The role focuses on SOX 404 compliance, continuous monitoring, control documentation, and pioneering AI/automation for assurance workflows. Based in San Francisco or Seattle with no remote option stated.