Heap jobs

Contentsquare, a global experience analytics platform, is hiring a Senior Solutions Consultant for their Americas-based pre-sales team. The role centers on delivering compelling product demos, leading discovery sessions, and executing Proof of Value engagements that connect behavioral analytics to business outcomes for enterprise SaaS prospects. Key responsibilities include designing storytelling-driven demonstrations, partnering with Account Executives and Product teams, advising on digital strategy, and mentoring junior consultants while staying current on industry trends. Required qualifications include 5+ years in enterprise SaaS with 3+ years of pre-sales or solution consulting experience, demonstrated expertise in analytics or digital experience platforms, strong technical proficiency in web/app technologies (HTML, JS, APIs, SDKs, tag management), familiarity with data collection and privacy regulations, and fluency with structured sales methodologies like MEDDPICC and Command of the Message. The role requires willingness to travel up to 30% and demands exceptional communication skills that translate complexity for both technical and executive audiences. Contentsquare offers competitive benefits including stock options for all full-time employees, hybrid/remote flexibility, generous PTO, lifestyle allowances, and was recognized as a Built In Best Place to Work 2026.

Contentsquare, a global experience intelligence platform for digital analytics, is hiring a Customer Support Engineer to join their enterprise support team serving Heap and Contentsquare customers across USA/EMEA regions. The role involves handling technical support tickets, debugging complex issues with data collection and APIs, occasional phone support, and collaborating with Product, Engineering, and Customer Success teams to improve the support experience. Required skills include 2+ years of enterprise customer support experience, proficiency in JavaScript, HTML5, CSS, and APIs, SQL and Chrome DevTools, with familiarity with AWS, Datadog, and Zendesk as a plus. The position requires working 9 AM–6 PM West Coast time with flexibility, occasional on-call rotation including weekends, and up to 10% travel; it's based in the USA with hybrid/remote options. Contentsquare offers stock options for all full-time employees, generous PTO, lifestyle allowance, and was named a BuiltIn Best Place To Work 2026. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and prior experience with behavioral analytics platforms or digital analytics tools.