Intercom jobs

Forward Deployed Software Engineer at Intercom's Fin, a customer-facing technical role bridging customer needs and product innovation. Responsibilities include customer adoption, hands-on technical problem-solving, and roadmap influence for Fin's AI customer service agent. Dublin-based; no salary/equity disclosed; emphasis on customer impact and product strategy alongside technical work.

Senior Creative Writer role at Intercom (Fin AI) seeking a Staff-level copywriter to lead creative development across campaigns, product messaging, and brand storytelling. Responsibilities include crafting copy for campaigns, landing pages, and product marketing, mentoring writers, and presenting to stakeholders. Requires 10+ years of copywriting experience, ideally in B2B SaaS, and a portfolio demonstrating conceptual and craft mastery. Located in San Francisco, on-site.

Manager, Customer Support at Intercom (Fin). This role leads a ~10-person support team at a SaaS company focused on AI-powered customer service agents. Key responsibilities include onboarding/coaching the team, driving CS KPIs (response times, satisfaction), building processes, and cross-functional collaboration with product/sales. The company is high-growth and emphasizes AI innovation in customer support. Location is Chicago, Illinois (unclear if remote-friendly); compensation not specified.

Fin, the AI customer agent company, is hiring a Senior Deal Desk Manager to join its Revenue Operations team and own enterprise deal strategy for the company's largest, most complex opportunities. You'll manage end-to-end deal reviews for non-standard pricing, multi-product bundles, and lengthy negotiation cycles while partnering directly with Sales, Finance, Product, and Legal leadership to structure deals that balance growth and margins. Key responsibilities include designing deal governance frameworks, leading quote-to-order process improvements, translating deal data into strategic recommendations, and serving as the SME on enterprise deal structuring across regions. You'll need 7+ years in Deal Desk, Revenue Strategy, or Sales Operations at high-growth SaaS/AI companies, proven track record managing complex enterprise transactions, advanced Excel modeling skills, and strong ability to influence senior stakeholders without direct authority. The role is based in San Francisco Bay Area with a hybrid policy (3+ days in-office), offering $151,200–$180,600 base salary plus meaningful equity, bonuses, and comprehensive benefits. Bonus qualifications include experience scaling enterprise segments, familiarity with AI pricing models, knowledge of ASC 606 revenue recognition, and exposure to usage-based deal structures.

Revenue Accountant at Intercom (Fin AI Customer Agent company). Role supports revenue accounting operations under Revenue Accounting Manager: day-to-day revenue recognition per ASC 606, monthly close process (journal entries, reconciliations, reporting), account reconciliations, and partnership with Revenue Operations and Finance Systems teams. Requires 2–3 years accounting experience, US GAAP/ASC 606 knowledge, and Excel proficiency. On-site in San Francisco, CA. Supports both subscription and usage-based revenue models.

Senior Sales Manager, Continental Europe at Intercom/Fin (AI customer service agent company). Based in Dublin, Ireland. Leads Account Executive team across Continental Europe, manages pipeline/revenue, develops sales talent, and executes go-to-market strategy for mid-market/enterprise customers. Requires SaaS sales leadership background and European market experience. This is sales leadership, not software engineering.

Business Development Representative, Emerging AI Products at Intercom (Fin AI Customer Agent product). Dublin, Ireland-based role. Responsibilities: prospecting, pipeline generation, account engagement across new and existing customers, multi-touch sales motion. Core function: sales development, not software engineering. Location: Dublin, Ireland—outside US.

IT Systems Engineer role at Intercom focused on IT infrastructure, identity & access management, endpoint management, and employee lifecycle automation using SaaS tools like Tines and Workato.