Justworks jobs

Justworks seeks a Director of IT Services to own vision, execution, and improvement of enterprise IT services, reporting to VP of Digital Security. The role involves leading teams for end-user support, network/collaboration platforms, endpoint management, and AV infrastructure—emphasizing IT strategy, governance, security architecture, and operational discipline. Located in New York, New York.

Justworks is hiring a Program Manager, Product to support their Technology Strategy & Operations team. The role focuses on maintaining operating cadence, managing strategic initiatives, and translating strategy into execution across Product, Design, Engineering, and Data teams. The Program Manager bridges cross-functional teams, drives accountability, and manages dependencies—reporting to the Manager of Program Management. The position is based in New York with no remote flexibility indicated.

Customer Success Performance Insight Analyst at Justworks is a data-driven analytics and operations role focused on managing customer success dashboards, QA automation, and performance metrics using tools like Rippit and LLMs. The position is based in New York office and involves evaluating AI chatbot outputs, managing NPS campaigns, and deriving insights from customer interaction data. This is an operations/analytics role rather than software engineering, requiring strong analytical skills but not core software development responsibilities.

Justworks is hiring a GTM Engineer for their Revenue Operations team to build systems and automation across the full revenue lifecycle from acquisition to retention. You'll design scalable infrastructure in Salesforce, implement AI-powered workflow automation (opportunity scoring, churn prediction), build data pipelines into Snowflake using SQL and ELT tools, and partner across Sales, Marketing, Customer Success, and Product teams. You need 4+ years in GTM systems or RevOps engineering, strong SQL fluency, hands-on experience with Salesforce and tools like Python/JavaScript/n8n for automation, and comfort integrating LLM-powered tools into operations. The role is based in New York with a hybrid arrangement and offers a base salary of $112,500–$123,750. A notable plus: the team particularly values candidates who've transitioned from sales or customer-facing roles into technical operations, valuing the empathy and customer lifecycle understanding that brings.

Justworks seeks a Project Manager for Partner Experience to support channel partner onboarding, benefits management, program operations, and scaled communications. Role involves project management, partner advocacy, operations infrastructure, and cross-functional coordination. Hybrid-eligible (NYC, Phoenix, or Remote-USA); reports to VP of Channel.

Justworks is hiring a Senior Engineer for Knowledge Systems in New York to build foundational infrastructure that stores, structures, and retrieves organizational knowledge at scale. You'll work across Content Design, Product, and Engineering teams to design systems that expose structured knowledge through APIs, power AI assistants, and enable downstream tools—translating content models, taxonomy, and governance into technical implementations. Required expertise includes deep software development knowledge, systems design experience, and fluency with modern content infrastructure; you should be comfortable evaluating technology approaches like headless CMS platforms, Git-based content repositories, and RAG-based AI retrieval pipelines. You'll also partner with non-technical collaborators (content strategists, designers, stakeholders) and have the ability to translate complex system designs into understandable concepts. Notable: this role sits at the intersection of AI systems and structured knowledge—a growing area—and involves prototyping with lightweight, developer-friendly tooling. Justworks emphasizes a supportive, entrepreneurial culture with company retreats, wellness programs, and interaction with startup leaders.