Technical Support Lead
New York, NYTechnical Support Lead (Support Engineering Manager) at Lithic leading API support team for payments platform. Manages support processes, triage, 24/7 incident response, customer escalations, SQL-based troubleshooting, and 1–2 support engineers. Requires 3+ years technical customer-facing experience in API-first environment and management experience. On-site in New York City; no remote option indicated.
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