Mercury jobs

Mercury seeks a Senior People Partner - Risk & Banking Ops to coach leaders, support team health, drive people programs, and consult on performance management, career development, organizational design, and employee relations. Responsibilities span manager-to-director coaching, organizational health monitoring, talent processes, and cross-functional HR program partnerships. Requires bachelor's degree, 2–4 years people-facing HR experience at a high-growth company, coaching/facilitation skills. Remote within Canada/US or based in SF/NY/Portland. This is an HR/people operations role, not software engineering.

Mercury, a fintech building a complete finance stack for startups, is hiring a Senior Risk Strategist to own card fraud and dispute strategies within their Risk Strategy team. You'll combine data-driven analysis with cross-functional partnerships across Product, Engineering, Operations, and Compliance to design scalable fraud controls, define risk metrics, and balance loss mitigation with customer experience. The role requires 6+ years in analytical roles with at least 4+ years specifically in card fraud detection and strategy, strong SQL skills, expertise in card authorization controls and network rules, and experience designing fraud strategies across multiple payment domains. This is a fintech role (not a traditional bank) with competitive equity alongside base salary, offering $200.7K–$250.9K USD or CAD $189.7K–$237.1K for Canadian hires. A standout requirement is deep card network expertise and the ability to operate across the full product lifecycle, from new launches to legacy system optimization, in a space where regulatory compliance and customer trust are equally critical.

Mercury is seeking a Senior Model Risk Manager to build and oversee AI/ML model governance frameworks in fintech, covering validation, monitoring, and risk assessment of ML/generative AI systems. The role requires deep expertise in model risk management, regulatory compliance, and close partnership with data scientists and engineering teams. Located in San Francisco, New York, Portland, or remote within Canada/US, this is a financial risk and governance position rather than software engineering.

Senior Privacy Program Manager role at Mercury (fintech) responsible for developing privacy procedures, managing compliance, vendor risk, data subject requests, and training. Hybrid/on-site locations in SF, NY, Portland; remote within Canada and US. Focus on privacy operations and policy, not software engineering.

Senior Product Designer - Accounting Systems at Mercury (fintech platform). The role focuses on designing AI-powered financial workflows and accounting experiences, emphasizing human-centered design, system thinking, and workflow clarity. Requires 6+ years leading complex product design initiatives, fintech/AI product design experience, and expertise in automation, transparency, and user control. Remote-eligible in US and Canada. Competitive salary $189k-$236k USD / $178.6k-$223.2k CAD.

Mercury is hiring a Customer Support Specialist – EMEA in Dublin, Ireland to support fintech customers across timezones. The role involves handling user inquiries via chat/email, processing account requests, troubleshooting product/banking system issues, writing help content, and identifying product improvements. Requirements: 3+ years customer support experience, Zendesk proficiency, empathy, banking/fintech familiarity, and ability to translate technical terminology for users. A fixed weekend schedule (Sunday–Thursday, Tuesday–Saturday, or both weekend days) is required. This is a customer support and operations role, not software engineering.

Mercury is hiring a Treasury full-stack engineer to build cash management products for startups. The role sits on the Treasury team and involves leading cross-functional projects across engineering, operations, compliance, and risk to create stable, scalable systems managing billions in customer assets. You'll define technical architecture, ship customer-facing features, and mentor both junior and senior engineers while collaborating with product, design, and operations teams. The ideal candidate has significant experience with Haskell or functionally-typed languages, deep domain knowledge of broker-dealer trading or custody systems (equities, fixed income, ETFs, mutual funds), a track record as technical lead on complex multi-stakeholder projects, and strong communication skills. Mercury is a well-funded fintech startup offering competitive salaries ($166k–$263k USD, or CAD equivalent for Canada) plus equity. A stand-out requirement is domain expertise in broker-dealer and custody systems—this isn't a typical software engineering role but one requiring specific fintech infrastructure knowledge.