Pendo jobs

Senior Customer Engineer at Pendo, working within the Customer Engineering team that bridges pre- and post-sales technical execution across the customer lifecycle. You'll own strategic Enterprise accounts from acquisition through expansion, leading complex implementations, resolving technical escalations, and building repeatable playbooks that raise team capability. You need 5+ years of technical customer-facing experience, strong technical foundation (implementation, integrations, architecture), ability to navigate ambiguity and drive outcomes independently, and comfort with using AI tools to accelerate your work. The role is remote supporting the central US region (Austin, Chicago area), and Pendo emphasizes hiring for builders who operate as strategic advisors—not maintainers—and are genuinely fluent with AI as a core part of how they work. This is a strategic, high-ownership role where you're expected to shape how work gets done, not just execute playbooks; success is measured on account health, retention, expansion, and the reusable frameworks you create for the team.

Pendo is hiring a Senior Customer Engineer for Enterprise accounts. The role is support/customer success-focused (product support engineer track) with options for remote or offices in San Francisco, Seattle, or Denver. Pendo is an analytics platform company with 1000+ employees.

Product Marketing Director for Novus, a new observability product from Pendo designed for product engineers building AI-native software. You'll own the complete GTM strategy and execution for this new category and audience—from positioning and messaging through demand generation, community building, and launch—with no handoffs once strategy is defined. Key responsibilities include developing product positioning and talk tracks, owning end-to-end GTM planning (audience, channels, campaigns, metrics), driving top-of-funnel acquisition and free-to-paid conversion, building developer community presence from scratch, designing the PLG motion, and creating sales enablement for a fundamentally different buyer than Pendo's traditional PM audience. You'll need 7+ years of marketing experience with at least 2-3 years owning GTM for technical or developer-facing products at the IC level, hands-on software engineering experience or deep familiarity with engineering workflows (PRs, deploys, codebases), strong narrative and content skills, and proven ability to build community and awareness in developer spaces like GitHub or Hacker News. AI proficiency is essential—Claude, ChatGPT, and similar tools should be your default approach, not an afterthought. This is a rare ground-floor opportunity to define a category and build a market for a novel product at Pendo (backed by Vista Equity), with roles in San Francisco or New York. The role demands someone energized by ambiguity, fluent in developer culture, and capable of owning outcomes end-to-end; PLG experience and familiarity with observability or product analytics tools are preferred.