Pleo jobs

Pleo, a spend management SaaS platform, is hiring a Director, Customer Success for Large & High Growth customers. This role leads a multi-team customer success organization focused on driving retention, expansion, and strategic value for large enterprise customers across technology verticals. Reports to VP of Customer Experience; requires deep experience with large customers, proven customer and commercial results delivery, and ability to scale high-performing teams. Location options: London, Lisbon, or Madrid (hybrid/remote flexibility noted). This is a customer success operations role in a growth-stage SaaS company, not a growth/revenue operations or GTM-focused leadership position.

Director, GTM Operations role at Pleo, a spend management SaaS company, reporting to the CRO. The position owns revenue operations functions including revenue intelligence, CX operations, marketing operations, and field operations, serving as a strategic partner to GTM leadership across Europe. Role is based in London, Lisbon, or Madrid.

Go-to-Market Manager at Pleo Embedded is a strategy and commercial leadership role focused on launching Pleo's embedded spend management product to banks and fintech partners. Responsibilities include GTM strategy definition, senior partner relationship management, value proposition refinement, deal progression support, and collaboration with the marketing team. The role is based in London, UK, with remote work available.

Customer Due Diligence / KYC Support Specialist at Pleo (Lisbon, Portugal) managing compliance and onboarding screening tasks. Responsibilities include resolving KYC inquiries, handling company updates, performing continuous screening of customers and payments, and proposing process improvements. Role focuses on compliance operations and customer support, not software engineering. Remote in Lisbon, Portugal—outside US jurisdiction.

Pleo is seeking a Strategic Programme Manager for Digital Content & Self-Serve CX to design and scale digital customer experience across help centers, community, and self-service journeys. The role is a program management position focused on content strategy, automation, and CX programs. Located in Lisbon, Portugal (remote).

Manager, Quality Assurance at Pleo (Lisbon/London/Copenhagen, remote) owning QA programs across customer support channels (chat, email, phone), leading QA analysts, and driving quality coaching for support teams at fintech spend management platform.

Strategic Program Manager - Support Quality, Training & Enablement at Pleo (spend management SaaS, 850+ employees). Individual contributor role designing and running quality improvement programs for customer support teams across chat, email, phone, and other channels. Focuses on training, coaching, enablement, and operational consistency to improve support quality. Requires prior CX/support experience with expertise in quality improvement, training delivery, and program ownership. Located in Lisbon, Portugal (remote available within role constraints).