Smartling jobs

Smartling, an AI-native translation platform (#3 on Fast Company's Most Innovative), seeks a Customer Success Manager for a remote position in Ireland. Responsibilities include ensuring customer health and retention, driving adoption of the platform, building customer communication cadence, and managing renewal/expansion. Requires 3+ years in B2B customer success/client services. Remote but Ireland-based.

A Contract Localization Project Manager (6-month position, possibly extending) at Smartling (AI-native translation platform) supporting client-owned localization platforms under active development. The position manages UI and content localization workflows, coordinates cross-functional teams (engineering, operations, vendors), identifies process/quality issues, and provides localization best practices guidance. Requires 5+ years localization PM experience, deep knowledge of UI localization, LQA, and vendor coordination. This is a project management and localization operations role, not software engineering.

Smartling, an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies, is hiring a Commercial Customer Success Associate to manage a book of 90+ commercial accounts using scaled engagement, automation, and data-driven health signals. You'll serve as the first point of contact for customer issues, execute plays to protect renewal revenue, monitor account health metrics, drive the renewal cycle, and identify accounts for escalation or growth. The role requires 1–2 years of customer-facing experience in B2B SaaS (CS, Account Management, Support, or Sales), comfort with automation and health scoring, strong written communication, CRM proficiency (Salesforce preferred), and the ability to prioritize across a large, high-volume book of business. Smartling is fully remote-first with a competitive base salary of $65–$75K plus variable incentive, 401(k) match, free family health insurance, flexible PTO, and parental leave—though candidates must be based in Pacific or Mountain time zones. Notably, the role emphasizes comfort with AI platforms like Claude to drive scaled outcomes, reflecting the company's AI-native positioning.