Stord jobs

Stord, a rapidly scaling commerce-enablement platform managing $10B+ in annual commerce, is hiring a Customer Experience Manager I to serve as the primary liaison between customers and internal teams (operations, IT, finance) to ensure smooth execution of service solutions and drive operational efficiency. Key responsibilities include acting as the main point of contact for customers, identifying and communicating service requirements to cross-functional teams, overseeing complex service solution implementation, conducting customer business reviews with strategic insights, auditing invoices and managing accounts receivable, and identifying growth opportunities. Required qualifications include 4+ years in customer experience or account management, strong communication and relationship-building skills, ability to manage multiple priorities, analytical mindset with attention to detail, and experience with financial processes and SLAs. Stord is backed by top-tier investors like Kleiner Perkins and Salesforce Ventures, headquartered in Atlanta with facilities across North America and Europe, and is on track to double revenue in 18 months. Bonus experience includes supply chain, warehouse fulfillment, or ecommerce background, and proficiency in CRM tools. This is a hands-on role requiring active management of complex customer relationships and operational details in a fast-paced environment.

Stord, a rapidly scaling commerce fulfillment and logistics platform managing $10B+ in annual commerce, seeks a Manager of Parcel GTM to lead go-to-market strategy and operations for its Customer Experience and M&A business lines. You'll oversee a team of 2-3 Senior Analysts while owning the full GTM lifecycle from deal modeling through implementation, driving margin optimization, network analytics, and process standardization for small parcel and direct-to-consumer shipping. Required experience includes 5+ years in parcel logistics, supply chain engineering, or GTM strategy; deep expertise in small parcel costing, domestic/international shipping, fulfillment operations, and team leadership in high-growth environments; and proficiency with Excel, data visualization tools (DOMO/Tableau), and parcel simulation modeling. The role reports directly to the Director of Parcel GTM and involves managing complex M&A migrations, building proprietary tools with AI integration (Gemini/Claude), and ensuring seamless handoffs to implementation teams. Stord is Atlanta-headquartered with facilities across North America and Europe, backed by top-tier investors including Kleiner Perkins and Salesforce Ventures, and is on track to double revenue in 18 months. Success is measured by achievement of quarterly margin targets, reduced turnaround time on simulations, and zero operational friction in implementation handovers.