Thatch jobs

Director of Account Management at Thatch. Remote role. Leadership position responsible for guiding Account Management team, defining service models, building scalable processes, and developing team members. Key accountabilities include retention, expansion, and customer satisfaction across mid-market and enterprise segments; serves as escalation point for complex customer situations. Requires 7+ years in customer success, account management, or related customer-facing function with team management experience.

Full Stack Engineer role on Thatch's Product Engagement team focused on onboarding, activation, and enrollment flows. Responsibilities include building user-facing features, backend systems, and instrumentation for user behavior analysis. Ruby on Rails and React stack. Role emphasizes cross-functional collaboration and iterating on conversion metrics. Remote or San Francisco-based; estimated compensation $161k-$230k USD. Early-stage, fully distributed company.

Operations Lead (Customer Operations) at Thatch overseeing daily execution of member and employer operations workflows including reimbursements, substantiations, Medicare, KYB/KYC, billing, and churn management. Responsibilities include process design and maturation, operational metrics/SLAs, automation and efficiency improvements, team coaching, escalation management, and cross-functional impact on customer experience. Austin, TX with remote flexibility. Emphasizes building operational infrastructure for hypergrowth.

Operations Lead at Thatch overseeing daily execution of customer support across members, employers, and brokers. Responsibilities include managing support queues, developing support specialists, scaling support channels, and partnering cross-functionally to reduce support volume. Located in Austin, TX with remote flexibility. The role emphasizes process design, team coaching, and operational infrastructure building to support hypergrowth in a benefits platform.

Full Stack Software Engineer role at Thatch working on broad product surfaces across onboarding, benefits management, and payments. Uses Ruby on Rails (backend) and React/TailwindCSS (frontend). Role emphasizes ownership from concept to production, correctness, and reliability for systems handling real money and healthcare decisions. Remote or San Francisco-based; estimated compensation $161k-$230k USD. Fully distributed early-stage company.

Backend Software Engineer role at Thatch, a health benefits SaaS company. Responsibilities include designing backend systems for enrollments, payments, and benefits management; building integrations with external partners; and improving operational rigor. Ruby on Rails backend with React frontend. Role offers ownership of production systems with real financial impact and mentoring opportunities. Remote or San Francisco-based; estimated compensation $170k-$200k USD.