Turo jobs

An in-office hybrid role (3 days/week) in Phoenix, AZ at Turo recruiting for escalation, operations, and support specialists to handle high-impact escalations, investigations, and customer community management. Compensation includes $22.81/hour plus equity and benefits. This is an event-based hiring initiative for detail-oriented, investigative-minded professionals in operations and support functions.

This Knowledge Management role at Turo sits within the customer support operations function and focuses on building an AI-ready knowledge ecosystem in Guru that serves both human agents and AI-assisted search. You'll drive knowledge strategy and architecture, optimize the platform for AI capabilities, analyze search data to identify gaps, partner with QA and BPO teams to align documentation with performance standards, and translate complex business processes into clear, structured content. The ideal candidate has 2+ years of knowledge management or process documentation experience, demonstrated analytical skills using data tools, curiosity about AI applications in KM, and ideally familiarity with tools like Guru, Kustomer, or similar platforms—plus bonus points for KCS certification or instructional design background. Turo is the world's largest car-sharing marketplace operating across the US, UK, Canada, Australia, and France, offering competitive equity and benefits. The Phoenix base salary ranges from $68,000–$77,000 with a hybrid schedule (3 days in-office: Mondays, Wednesdays, Thursdays), and this is a strategic role where you'll directly shape how distributed support teams access and act on critical information in real time.