Twilio jobs

Staff Solutions Architect role at Twilio focused on designing and building scalable Salesforce solutions for the GTM Systems Operations team. Responsibilities include architecting the opportunity lifecycle, designing integrations (Mulesoft, Trey.io, Workato), managing data pipelines (Data Cloud, Snowflake, DBT), and writing code (Apex, Python, SOQL/SQL). Remote US-based position requiring deep technical development skills alongside CRM platform expertise.

A Workforce Management (WFM) Scheduling Analyst 3 role at Twilio focused on real-time contact center operations, staff scheduling, and service level management across global operations. Responsibilities include monitoring performance metrics, optimizing resource allocation, and communicating insights to operations teams. Role is remote but restricted to Colombia.

Staff Software Engineer (L4) at Twilio focused on the Email Platform team. This role involves designing and operating highly available, large-scale distributed systems processing billions of emails, with responsibilities including backend service redesign for scalability, security enhancements, and mentoring junior engineers. Requires strong distributed computing expertise and operates in a remote-first environment processing 12 billion emails on peak days. Position emphasizes infrastructure/platform engineering rather than product feature development.

Twilio is seeking a Software Engineer (L3) for their Data Platform team to design, build, and optimize infrastructure supporting data-driven initiatives across the company. Responsibilities include designing scalable data ingestion/processing/analysis infrastructure, collaborating with stakeholders to architect solutions, and implementing modern data technologies (Kafka, Spark, Hive, Hudi, Presto, Airflow, AWS Lakeformation/Glue/Athena). The fully remote, US-based position requires strong technical skills, experience with modern data technologies, and ability to mentor junior engineers; salary and equity details not disclosed.