Upgrade jobs

Operations Project Manager at Upgrade (fintech consumer credit platform), based in Phoenix with hybrid work schedule. The role manages a portfolio of call center operations projects, coordinates cross-functional workstreams, oversees AI/automation tooling integration, and communicates project status to leadership. Focus is on operational transformation and tech-driven process optimization within customer support. Salary and seniority level not specified.

Upgrade is seeking an AI & Business Operations Analyst to join their Process Improvement team, tasked with identifying operational bottlenecks, designing AI-powered workflows and automation solutions, and collaborating cross-functionally to optimize business operations. The hybrid role (3 days/week onsite in Phoenix) involves root cause analysis, data-driven process improvement, and incident management across operational platforms and contact center systems.

Senior Product Manager, Flex Pay role at Upgrade (fintech) owning Buy Now, Pay Later product strategy and merchant partnerships. Position involves product development, merchant integration, and cross-functional collaboration with designers and engineers. Hybrid San Francisco role (Tues/Thurs onsite).

Senior Business & Data Analyst at Upgrade, a $7.3B fintech serving flexible payment and consumer credit. This role focuses on advanced analytics, SQL/data warehouse design, predictive forecasting, and BI reporting for the Flex Pay and commercial teams. Responsibilities include KPI frameworks, ETL pipeline development, executive dashboards, and strategic analytics partnership. Remote, US-based; salary not disclosed.

Upgrade seeks a Director of Workforce Management in Phoenix to establish end-to-end WFM strategy across customer service operations, including forecasting, capacity planning, hybrid on/offshore model management, and automation roadmap. Requires 8+ years WFM experience with 3+ years senior leadership in contact centers. Senior role on PSC Operations leadership team.