Wave Mobile Money jobs

Support Group Lead at Wave Mobile Money (Bamako, Mali). Manages and leads customer support team, setting goals/targets, monitoring performance, responding to and escalating support issues, implementing support processes, developing team skills, conducting performance evaluations, and reporting on support metrics. Requires customer support or team leadership experience, performance analytics skills, and commitment to world-class customer experience.

Support Quality & Training Officer at Wave Mobile Money (fintech), developing training materials, quality assurance scoring, and coaching support representatives. Banjul, The Gambia on-site; requires work authorization there. Customer support operations role, not engineering.

Wave Mobile Money seeks a Field Officer to manage product rollouts and agent network expansion in Malawi. Responsibilities include recruiting/training agents, compliance oversight, user onboarding, and risk monitoring. Role involves local market development and hands-on field work. Based in Malawi; on-site/travel-heavy position. Mission-driven fintech expanding cash-free financial services across Africa.

Premium Cash Assistant at Wave Mobile Money in Kinshasa, Democratic Republic of Congo. Cash management and agent operations role handling daily transaction reconciliation, cash deposits/withdrawals, liquidity management, and treasury system updates. Requires 2+ years cash management experience and Bachelor's in Finance. DRC on-site (6-month fixed-term contract); financial operations, not technical development.

Wave Mobile Money is hiring an Agent Operations Territory Lead based in Banjul, The Gambia to manage agent recruitment, training, compliance, and field operations in financial services. The role requires on-site work with travel across the country and work authorization in The Gambia. This is an operations/sales leadership position, not a software engineering role.