Zendesk jobs

Senior Platform Architect role at Zendesk focused on AI customer engagement solutions. Responsibilities include enterprise sales enablement, solution design, RFP scoping, and customer trial execution for Zendesk's AI and conversational intelligence offerings. Requires 5+ years of customer-facing technical leadership, API/integration expertise, LLM/AI knowledge, and strong presentation skills to C-level executives. Position emphasizes solutions engineering, consulting, and pre/post-sales alignment over individual contributor engineering work.

Senior Director of Product Security at Zendesk is a leadership role defining product security strategy across SaaS and AI-enabled systems. Key responsibilities include building and scaling product security teams, setting long-term vision, influencing product/engineering strategy, driving secure-by-design practices, managing vulnerability lifecycle, and securing AI/agentic surfaces. The role requires executive-level risk management, team leadership, and cross-functional stakeholder alignment. It is remote (San Francisco, CA)—eligible location for Kevin. However, this is fundamentally a management and security governance role, not an AI engineering IC track position focused on shipping features and production systems.

Senior Manager, Pricing & Packaging at Zendesk is a strategic role focused on developing and optimizing pricing models, packaging strategies, and monetization initiatives across Zendesk's product portfolio. The position requires 8+ years of relevant experience and involves cross-functional collaboration with Product, Sales, Finance, and RevOps teams to drive pricing-led growth, analyze market and competitive data, and communicate pricing strategy to senior leadership. The role is remote (with optional Austin, TX location) and full-time at a well-established, AI-first customer service platform.

Zendesk is hiring an Engineering Manager for Cloud Infrastructure to lead a distributed team on cloud governance, IAM, and acquisition integrations. Responsibilities include team leadership, managing parallel initiatives, working with security and product teams, and ensuring reliability and compliance. Requires 3+ years in people management with hands-on technical background, AWS expertise, and DevOps/IaC knowledge. Fully remote within the US; base salary $175k–$263k.