Zip jobs

Zip, an AI-powered enterprise procurement platform, is hiring a Payment Operations Specialist to join its customer support team. You'll handle payment-related customer issues end-to-end—communicating via Zendesk, troubleshooting problems, and partnering with payment providers and internal teams to drive timely resolutions while maintaining high customer satisfaction. The role requires a bachelor's degree, minimum 2 years of customer service experience with payments exposure, excellent written and verbal communication skills, and strong attention to detail. You must be based in GMT timezone, work Monday-Friday 9AM-5PM with office attendance at least 3 days weekly, and be willing to support out-of-hours customer needs occasionally. Zip is well-funded ($371M raised, $2.2B valuation) with enterprise clients like T-Mobile and OpenAI, offering equity, health benefits, flexible PTO, and Apple equipment. The stand-out requirement is GMT timezone with mandatory in-office presence and potential weekend/holiday support.

Zip, an AI-powered enterprise procurement platform backed by top-tier VCs and trusted by companies like OpenAI and T-Mobile, is hiring a Solutions Services Manager to bridge sales and successful customer implementations. In this pre-sales and contracting role, you'll scope complex implementations, draft detailed Statements of Work, run technical validations, and drive deal closure by ensuring realistic delivery commitments—this is not a hands-on delivery position. You'll need 5+ years in professional services, SaaS implementation consulting, or services engagement, with proven expertise scoping software implementations, strong technical aptitude, and excellent cross-functional collaboration skills; experience in procurement or legal-tech is highly preferred. Zip offers startup equity, comprehensive health/vision/dental coverage, flexible PTO, and Apple equipment plus home office budget. The role is particularly well-suited for someone who wants to shape a new category (procurement orchestration) by establishing processes and assets for a growing function, and prior experience in legal engineering, implementation consulting, or high-growth startups would be a strong advantage.

Zip is hiring a Senior Technical Enablement Manager to own readiness and development for the Solutions Engineering organization, reporting to SE leadership. You'll design SE onboarding programs, build and maintain certification frameworks, develop competitive and vertical training, leverage Gong and performance data to identify gaps, and partner cross-functionally with Product, PMM, and RevOps to align SE enablement with GTM strategy. You'll need 4–7+ years in technical pre-sales enablement or a related GTM role in high-growth SaaS, deep knowledge of the SE function, proven experience building certification and demo-readiness programs, and hands-on familiarity with Gong, LMS platforms, and AI roleplay tools. Zip is a well-funded ($371M raised, $2.2B valuation) AI procurement platform trusted by enterprises like OpenAI, T-Mobile, and AMD, with team members from Apple, Airbnb, Meta, and strong backing from top-tier VCs. The role is based in Canada with a salary range of $120,000–$150,000 CAD, plus equity, full health/dental/vision, and flexible PTO. A standout detail: you'll use data-driven approaches (call intelligence, win/loss analysis) to directly measure enablement impact on win rates and deal velocity, making this role inherently metrics-focused rather than purely training-design focused.

Zip seeks an AI Forward Deployed Engineer to embed with enterprise procurement customers, build and deploy AI agent solutions using Zip's AppStudio platform, and own customer relationships end-to-end. The role combines technical deployment, business acumen, and customer discovery across procurement/finance/legal workflows. Australia-based, remote-capable; requires procurement domain knowledge and technical fluency to configure AI infrastructure.

Zip is hiring an AI Forward Deployed Engineer to embed directly with enterprise customers and build AI-powered solutions for their procurement and finance workflows. In this role, you'll own a portfolio of strategic accounts end-to-end, discovering operational problems and deploying custom AI agents using Zip's AppStudio to solve them, while managing customer relationships and feeding learnings back to the product team. You need 3+ years of hands-on experience in enterprise procurement, finance operations, or a related function, plus demonstrated ability to build and deploy AI agents or workflows (using tools like Claude, N8N, Make, or Zapier) that are live and running. You must be comfortable working independently on complex customer engagements with accountability for outcomes, have enough technical fluency to build integrations and diagnose failures, and enough domain knowledge to quickly earn credibility with finance and procurement leaders. The role offers $130K–$150K salary plus startup equity, health benefits, catered meals for hybrid employees, and flexible PTO; you'll be expected to represent Zip on-site at customer locations when needed. This is a high-ownership, fast-moving role that requires both technical and domain expertise—you'll need to see problems customers haven't articulated yet and move quickly to solve them.