Strategic Account Executive (HCM / HR Solutions)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Executive (HCM / HR Solutions) based in United States.
This is a high-impact client-facing strategic role focused on managing and growing relationships with enterprise-level accounts in the human capital management space.
You will serve as the primary advisor for key clients, aligning HR, payroll, benefits, and compliance solutions with their broader workforce strategy.
The role blends consultative account management with hands-on problem solving across complex operational and HR challenges.
You will partner closely with internal subject matter experts to design and deliver tailored HCM solutions that drive measurable business outcomes.
A strong emphasis is placed on executive-level relationship building, proactive account ownership, and long-term client retention.
This position also plays a key role in identifying growth opportunities and expanding service adoption across a strategic portfolio.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Executive (HCM / HR Solutions) based in United States.
This is a high-impact client-facing strategic role focused on managing and growing relationships with enterprise-level accounts in the human capital management space.
You will serve as the primary advisor for key clients, aligning HR, payroll, benefits, and compliance solutions with their broader workforce strategy.
The role blends consultative account management with hands-on problem solving across complex operational and HR challenges.
You will partner closely with internal subject matter experts to design and deliver tailored HCM solutions that drive measurable business outcomes.
A strong emphasis is placed on executive-level relationship building, proactive account ownership, and long-term client retention.
This position also plays a key role in identifying growth opportunities and expanding service adoption across a strategic portfolio.
Accountabilities:
- Serve as the primary strategic point of contact for assigned top-tier accounts, building trusted relationships with executive stakeholders and senior decision-makers
- Own ongoing client engagement cadence, including executive meetings, business reviews, and strategic planning sessions
- Develop and maintain client-specific HCM strategies aligned with workforce planning, operational goals, and business priorities
- Collaborate with internal subject matter experts to design, implement, and support tailored HR, payroll, benefits, tax, compliance, and workforce solutions
- Translate client needs into structured action plans, ensuring accountability, tracking, and resolution of all key initiatives
- Act as escalation point for complex client issues, ensuring timely resolution and proactive risk mitigation
- Monitor client health indicators, identify attrition risks, and implement retention strategies
- Maintain client roadmaps, tracking milestones, deliverables, and outcomes across multiple initiatives
- Conduct detailed documentation of client interactions, including recaps, action items, and follow-ups with internal and external stakeholders
- Identify upselling and expansion opportunities by aligning additional services with evolving client needs
- Bachelor’s degree in Business, Human Resources, or related field; MBA preferred
- 7+ years of experience in strategic account management, client relationship management, or HCM/PEO services
- Strong expertise in HR operations, payroll, benefits, tax, compliance, and workforce management solutions
- Proven ability to engage, influence, and build trust with executive-level stakeholders
- Demonstrated success managing complex client portfolios and delivering measurable business outcomes
- Excellent communication, presentation, and interpersonal skills with strong executive presence
- Ability to manage multiple priorities in a fast-paced, client-driven environment
- Strong understanding of HCM platforms, HR technologies, and enterprise service delivery models
- Experience identifying growth opportunities and driving revenue expansion within existing accounts
- Highly organized with strong attention to detail, follow-through, and accountability
- Competitive salary ranging from $100,000 to $120,000 based on experience
- Comprehensive medical, dental, and vision insurance with strong employer contributions
- Long-term disability coverage fully employer-paid
- HSA and FSA eligibility, including employer HSA contributions for eligible plans
- 401(k) retirement plan with company contributions
- Generous paid time off, including holidays, floating holidays, volunteer time off, and vacation
- Wellness programs, employee assistance program, and ongoing wellbeing initiatives
- Employee discount programs and additional lifestyle benefits
- Inclusive, flexible work environment with remote and office-based options
- Robust professional environment with opportunities to support enterprise clients and strategic HR initiatives
Requirements:
Benefits: