This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – The Merch Collective based in United States.
This role offers the opportunity to manage high-impact commerce initiatives for globally recognized artists and creative brands.
The Account Manager will serve as a key partner between clients, artists, and internal teams, driving successful merchandise and commerce strategies.
You will oversee projects across touring, e-commerce, retail, licensing, events, and special activations from concept to execution.
The position combines strategic thinking, relationship management, and operational excellence to deliver exceptional fan experiences.
Working in a fast-paced and creative environment, you will collaborate with cross-functional teams to grow revenue opportunities and strengthen artist brands.
This role is ideal for a commercially minded professional passionate about entertainment, merchandising, and building meaningful customer experiences.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – The Merch Collective based in United States.
This role offers the opportunity to manage high-impact commerce initiatives for globally recognized artists and creative brands.
The Account Manager will serve as a key partner between clients, artists, and internal teams, driving successful merchandise and commerce strategies.
You will oversee projects across touring, e-commerce, retail, licensing, events, and special activations from concept to execution.
The position combines strategic thinking, relationship management, and operational excellence to deliver exceptional fan experiences.
Working in a fast-paced and creative environment, you will collaborate with cross-functional teams to grow revenue opportunities and strengthen artist brands.
This role is ideal for a commercially minded professional passionate about entertainment, merchandising, and building meaningful customer experiences.
Accountabilities:
- Serve as the primary point of contact for artists, management teams, and internal stakeholders to ensure strong partnerships and successful execution.
- Develop and execute merchandise, e-commerce, touring, retail, VIP, licensing, and event strategies that increase fan engagement and commercial performance.
- Manage the full product development lifecycle, including concept development, creative approvals, production timelines, launches, and fulfillment coordination.
- Coordinate cross-functional collaboration across creative, production, finance, operations, retail, and external partners.
- Ensure projects are delivered accurately, efficiently, and on schedule while maintaining high standards of quality.
- Identify opportunities to improve processes, expand commerce initiatives, and support business growth.
- Provide strategic recommendations based on market insights, client goals, and commercial opportunities.
- Build trusted relationships with clients while delivering transparent communication, accountability, and exceptional service.
- Contribute to team development, operational improvements, and scalable workflows.
- 5+ years of experience in merchandising, e-commerce, retail, brand partnerships, artist management, or a related commerce-focused role.
- Strong project management skills with experience managing multiple timelines, stakeholders, and deliverables simultaneously.
- Proven ability to build and maintain strong relationships with clients, creative partners, and cross-functional teams.
- Strong understanding of merchandise strategy, fan engagement, retail operations, and revenue growth opportunities.
- Excellent communication and collaboration skills with the ability to work effectively across different teams and stakeholders.
- Highly organized, proactive, and solutions-oriented with strong attention to detail.
- Ability to balance strategic planning with hands-on execution in a fast-moving environment.
- Passion for music, entertainment, consumer products, and creating memorable customer experiences.
- Opportunity to contribute to creative projects and artist-driven commerce initiatives on a global scale.
- Remote work flexibility within the United States.
- Modern, diverse, and innovative work environment focused on collaboration and creativity.
- Investment in learning and professional development opportunities.
- Comprehensive benefits package including medical, dental, vision, life, and disability coverage.
- 401(k) plan with employer matching.
- Voluntary benefits including identity theft protection, pet resources, mental health and meditation support, and fertility benefits.
- Fully paid leave programs for childbirth, bonding, and caregivers.
- Support programs for loved ones with developmental disabilities and neurodiversity.
- Subsidized backup childcare and elder care resources.
- Reimbursement programs for adoption, surrogacy, tuition, and student loans.
- Winter recess period between Christmas and New Year’s.
The Account Manager will lead the coordination and execution of artist commerce programs while managing client relationships and ensuring projects are delivered successfully. This role requires strong project ownership, business awareness, and the ability to collaborate across creative, operational, and commercial teams.
Requirements:
The ideal candidate is a commercially driven professional with experience managing complex projects and client relationships within merchandising, entertainment, retail, e-commerce, or related industries. Success in this role requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities in a dynamic environment.