Billing Manager

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

Billing is central to both our client experience and financial operations. As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms. 

We're looking for a Billing Manager to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience. As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance.

This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales.

What You'll Own

Team Leadership

• Manage and develop teams responsible for customer billing support and billing QA.

• Set clear expectations, coach performance, and drive accountability.

• Build scalable processes, documentation, and playbooks that improve efficiency and consistency.

Billing Operations

• Own the end-to-end order-to-cash billing process

• Serve as the primary point of contact for our billing platform partner

• Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.

• Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.

Client Experience

• Lead resolution of escalations and payment disputes (chargebacks).

• Partner with the GTM teams to resolve issues quickly and improve the customer experience.

• Identify issues proactively before they impact clients.

• Manage credit & refunds 

Accounts Receivable & Collections

• Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.

• Escalate risks early and drive cross-functional resolution.

Reporting & Analytics

• Build reporting that provides visibility into billing performance, collections, and client health.

• Track trends, identify risks, and communicate insights to stakeholders.

 

What We're Looking For

Experience

• 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.

• Experience managing teams and driving accountability against service levels and performance expectations.

• Experience with an AI native billing platform preferred, but not required.

Leadership & Mindset

• Extremely detail-oriented - you catch what others miss and have strong follow-through.

• A roll-up-your-sleeves operator who is productive without close oversight

• Proactively improves processes and follows through to execution.

• Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.

• Resourceful and self-sufficient, with the initiative to solve problems and find answers.

• Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.

• Trusted cross-functional partner and go-to expert for billing related matters.

Technical Skills

• Comfortable working across billing systems, spreadsheets, and reporting tools.

• Strong written and verbal communication skills.

• Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.

The Opportunity

Billing is central to both our client experience and financial operations. As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms. 

We're looking for a Billing Manager to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience. As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance.

This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales.

What You'll Own

Team Leadership

• Manage and develop teams responsible for customer billing support and billing QA.

• Set clear expectations, coach performance, and drive accountability.

• Build scalable processes, documentation, and playbooks that improve efficiency and consistency.

Billing Operations

• Own the end-to-end order-to-cash billing process

• Serve as the primary point of contact for our billing platform partner

• Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.

• Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.

Client Experience

• Lead resolution of escalations and payment disputes (chargebacks).

• Partner with the GTM teams to resolve issues quickly and improve the customer experience.

• Identify issues proactively before they impact clients.

• Manage credit & refunds 

Accounts Receivable & Collections

• Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.

• Escalate risks early and drive cross-functional resolution.

Reporting & Analytics

• Build reporting that provides visibility into billing performance, collections, and client health.

• Track trends, identify risks, and communicate insights to stakeholders.

 

What We're Looking For

Experience

• 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.

• Experience managing teams and driving accountability against service levels and performance expectations.

• Experience with an AI native billing platform preferred, but not required.

Leadership & Mindset

• Extremely detail-oriented - you catch what others miss and have strong follow-through.

• A roll-up-your-sleeves operator who is productive without close oversight

• Proactively improves processes and follows through to execution.

• Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.

• Resourceful and self-sufficient, with the initiative to solve problems and find answers.

• Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.

• Trusted cross-functional partner and go-to expert for billing related matters.

Technical Skills

• Comfortable working across billing systems, spreadsheets, and reporting tools.

• Strong written and verbal communication skills.

• Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.

Join us in shaping the future of real estate   The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.   We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.   Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.   More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.   Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.   Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.