Solution Manager (Pharm.D.)

Skip to main content Solution Manager (Pharm.D.) RIS Rx Irvine, CA Solution Manager (Pharm.D.) RIS Rx Irvine, CA 1 week ago Be among the first 25 applicants See who RIS Rx has hired for this role No longer accepting applications Report this job RIS Rx provided pay range This range is provided by RIS Rx. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $130,000.00/yr Direct message the job poster from RIS Rx Rhea DeBolt Rhea DeBolt Sr. Talent Acquisition Professional Job Title: Solution ManagerLocation: Irvine, CA (on-site)Reports to: VP of OperationsFLSA Status: ExemptAbout Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.Join us and help shape a better, brighter future for patient access.Role Overview: The Solution Manager owns the outcomes of their assigned solution - holding ultimate accountability for meeting client promises, including goals and Service Level Agreements (SLAs). They lead a team of call center agents (typically 10–60) and own every process and tool used by that team to deliver results. Once a program is operating reliably, the Solution Manager is responsible for driving increased efficiency (output per agent) and scalability (agents per supervisor). They set up new processes, tools, and teams when a new program is launched, and work closely with Product Managers and Engineers to identify and prioritize platform investments that improve reliability, efficiency, and scale. They also partner closely with Client Success Managers to provide operational expertise in response to client inquiries. The ideal Solution Manager is a structured problem solver, a detailed system optimizer, and an effective manager - someone who genuinely cares about their people, equips their team with options, resources, and re-prioritization support, and holds every team member accountable for outcomes. Key Responsibilities:People Management Directly manage supervisors and, where applicable, frontline agents; set clear performance expectations, conduct regular 1:1s, and drive accountability through coaching and documentation.Support team members with re-prioritization, resources, and options when obstacles arise; escalate people-related risks proactively.Foster a culture of continuous improvement and psychological safety while holding a high bar for execution and impact, leading with empathy and accountability.Participate in hiring, onboarding, and training for new team members; develop internal talent for growth into higher-complexity roles.Program Ownership & SLA Delivery Own all client-facing...