Director Operational Resilience Engineering

Director Operational Resilience Engineering | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsDirector Operational Resilience EngineeringUnited States, Washington, Redmond +4 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200042732Date postedJul 08, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionHardware EngineeringDisciplineReliability EngineeringRole typePeople ManagerEmployment typeFull-TimeOverviewMicrosoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft’s global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. CO+I’s Operational Resilience Engineering team serves as Microsoft's center of excellence for operational reliability engineering. We apply reliability engineering methodologies—including failure mode analysis, reliability modeling, incident forensics, statistical analysis, and systemic risk assessment—to identify and eliminate recurring failure mechanisms. By embedding these insights into operational standards and engineering practices, we improve the reliability, availability, resilience, and scalability of Microsoft's global datacenter fleet. We are seeking a motivated and experienced Director, Global Operational Resilience Engineering, to champion these efforts and shape the future of datacenter reliability worldwide. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesLead root cause analyses (RCA) and reliability engineering investigations into high-severity datacenter incidents to identify systemic failure mechanisms and drive permanent corrective actions.Apply advanced reliability engineering methodologies, including Failure Modes and Effects Analysis (FMEA), Fault Tree Analysis (FTA), Weibull analysis, reliability modeling, and probabilistic risk assessment.Perform incident forensics, statistical analysis, and trend analysis to identify recurring failure patterns, emerging risks, and opportunities for systemic improvement.Develop and maintain fleet-wide reliability models that quantify operational risk, predict failure behavior, and prioritize mitigation efforts.Embed RCA findings and reliability engineering insights into global operational standards, engineering requirements, maintenance strategies, and operating procedures.Conduct systemic risk assessments across critical power, cooling, controls, and operational processes to improve resilience and...