Management and Program Analyst

This position is located in Pension and Fiduciary (P&F) Service. Pension and Fiduciary (P&F) Service administers the pension programs and fiduciary activities for compensation, dependency and indemnity compensation (DIC) and pension beneficiaries Department of Veteran's Affairs Veterans Benefits Administration. P&F Service is responsible for the development of policy, procedures, training, and oversight of the delivery of VA pension benefits and fiduciary activities worldwide. Specific duties include: Formulates quality and oversight measures for Veterans and survivors claims process. Audits agency programs to ensure compliance with P&F Service policy and procedural directives. Conducts site visits and targeted audits to ensure Regional Offices are compliant with policy and procedures for all aspects of P&F Service programs. Conducts regular risk analysis and recommends strong internal controls over business processes to ensure desired outcomes in line with policy and procedures. Provides quality oversight and routine audits of all automation activities to ensure automation processes and payments are compliant with established policy and procedures regulated by the Code of Federal Regulations (CFR). Plans, prioritizes, and participates in workgroups and special projects that impact modernization efforts aimed toward designing electronic processing systems for field personnel. Assists field stations with instructions for implementing policy, procedures or training. Serves as an advisor and consultant on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural, and operational aspects of the Pension and Fiduciary programs. Formulates, determines, and influences the Agency policies governing the Pension and Fiduciary programs. Works in close cooperation with the Office of General Counsel and other business line elements of VBA to draft legislation and policy guidance for Pension and Fiduciary programs. Develops, delivers, and provides comprehensive training programs for field employees. Assesses quality of training programs and ensures compliance with mandatory training requirements. Evaluates and determines the training needs of field employees and recommends courses of action in response to oversight activities, claim audits, and site visits. Prepares PowerPoint and similar material and gives oral presentations to various audiences within P&F Service, VBA senior management, department level executives and outside agencies. Prepares clear and concise documents. Assists in developing and updating procedural guidance for distribution to field offices. Drafts Training Letters, writes briefing papers, drafts system requirements, and answers Congressional and external stakeholder inquiries. Researches Veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Undertakes long and short-range research and studies program activities within the P&F Service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as Internet tools, manuals, and other reference material. Serves as project manager for major initiatives and special assignments. Monitors and tracks progress on internal and external audit findings and investigates operational issues such as recurring errors, excessive time lags, and system shortcomings. Leads in-house efforts and participates actively as a team member or sub-group leader on project teams involving participants outside of VBA. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12, GS-13. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst; 39826A, 39825A, 39824A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required