Service Desk Consultant - Mandarin Speaker (IT Graduate)

Do you love challenges?

• Responding to customer’s inquiries and incidents reporting according to SLA 
• Create incident / service request tickets in the ticketing system for further processing 
• Monitor the processing status of customer’s requests / incidents 
• Forwarding of customer’s requests to the responsible teams 
• Providing customer regularly status reports (for example troubleshooting or handling process)  
• Perform ticket follow up and monthly reporting
• Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.