Care Support Coordinator (Temporary) - Future Opportunities

Back to jobsCare Support Coordinator (Temporary) - Future OpportunitiesRemoteApplyOur mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.Please note: We don't have an active opening for this role right now, but we're building a pipeline of Care Support Coordinators for when we do. If this sounds like you, we'd love to stay connected! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will  serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7  hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role.   This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. 8:00 AM-4:00 PM EST 9:00 AM-5:00 PM EST 10:00 AM-6:00 PM EST 12:00 PM-8:00 PM EST 3:00 PM-11:00 PM EST What you’ll do: Supporting an estimated 7 hours daily on telephonic support to our members and providers. Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules. De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures. Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions.  Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers. Analyze and troubleshoot technical issues submitted by members and providers. Communicate sensitive information effectively and empathetically. Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available. Collaborate cross functionally to streamline processes and improve service experiences.  What success looks like...