In Room Dining Order Taker - Waldorf Astoria Cairo Heliopolis

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an In Room Dining Order Taker, and working properly – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

•    Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
•    Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
•    Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. 
•    Give food server hard copy of check to be delivered with order.
•    Processes payment for orders upon return of the Room Service Server.
•    Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. 
•    Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
•    Perform general cleaning tasks to adhere to health and safety standards.
•    Keep work area clean and organized.
•    Complete other duties as assigned by supervisor.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Requirements:

•    Basic knowledge of food and beverage preparations and service standards.
•    Knowledge of all menu items.
•    Ability to remember, recite and promote the variety of menu items.
•    Basic knowledge of English language sufficient to understand inquiries from customers and communicate preparation methods.
•    Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.