OVERVIEW OF ROLE
The F&B Waiter / Waitress is responsible for delivering exceptional food and beverage service experiences to guests across restaurant, bar, lounge, banquet and in-room dining operations. This role ensures guests receive attentive, personalised and efficient service while maintaining the highest standards of hospitality, presentation and operational excellence.
The Waiter / Waitress plays an important role in creating memorable dining experiences that reflect the service philosophy and luxury standards of NoMad Singapore.
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the F&B Waiter / Waitress are summarised below; however, the list is not exhaustive.
GENERAL DUTIES
- Welcome and engage guests warmly, ensuring a memorable and personalised dining experience.
- Receive and process guest orders accurately and efficiently.
- Serve food and beverages promptly and professionally in accordance with service standards.
- Maintain detailed knowledge of menus, ingredients, beverage offerings, promotions and specials.
- Provide recommendations and answer guest enquiries confidently and professionally.
- Ensure all tables and service areas are clean, organised and properly prepared at all times.
- Assist with restaurant opening and closing procedures.
- Handle guest payments and settlements accurately in accordance with hotel procedures.
- Coordinate with kitchen and bar teams to ensure timely and seamless service delivery.
- Support banquet, event and in-room dining operations when required.
- Assist with beverage preparation or barista duties when operationally required.
- Carry out any other reasonable duties and responsibilities as assigned by Management.
GUEST EXPERIENCE & SERVICE EXCELLENCE
- Deliver attentive, intuitive and engaging service to all guests.
- Anticipate guest needs and respond proactively to requests and preferences.
- Handle guest complaints and feedback professionally and efficiently.
- Maintain a strong understanding of NoMad’s service standards and dining concepts.
- Ensure all guest interactions reflect professionalism, warmth and genuine hospitality.
- Promote hotel dining venues, promotions and experiences confidently to guests.
OPERATIONS & STANDARDS
- Ensure compliance with all food safety, hygiene and sanitation standards.
- Maintain proper mise en place and service station readiness throughout the shift.
- Follow operational procedures and service sequences consistently.
- Ensure accuracy in electronic ordering systems and point-of-sale transactions.
- Maintain cleanliness and organisation of all dining and back-of-house service areas.
- Support inventory control and minimise wastage where possible.
TEAMWORK & COLLABORATION
- Work collaboratively with kitchen, bar and service teams to ensure seamless operations.
- Maintain positive and professional working relationships with colleagues across departments.
- Support team members during busy service periods and special events.
- Participate actively in training sessions and continuous learning opportunities.
- Contribute ideas and suggestions to improve guest satisfaction and operational efficiency.
HEALTH, SAFETY & COMPLIANCE
- Adhere to all hotel health, safety and security policies and procedures.
- Ensure safe handling of food, beverages and equipment at all times.
- Maintain excellent grooming and hygiene standards in accordance with company guidelines.
- Report any accidents, incidents or unsafe conditions promptly to Management.
EXPECTATIONS
The F&B Waiter / Waitress is expected to:
- Deliver exceptional guest service consistently.
- Maintain a professional, positive and engaging attitude at all times.
- Demonstrate flexibility and adaptability in a fast-paced hospitality environment.
- Uphold the values, standards and service philosophy of NoMad Singapore.
- Maintain excellent grooming and personal presentation standards.
- Foster teamwork, collaboration and a positive working environment.
QUALIFICATIONS
- Previous food and beverage or hospitality experience preferred.
- Friendly, energetic and service-oriented personality.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Flexible and adaptable to operational requirements and shift work.
- Knowledge of food safety and hygiene practices preferred.
- Experience with POS or electronic ordering systems advantageous.
- Basic knowledge of beverages, wines and cocktails preferred.
- Cash handling experience advantageous.
- Ability to work effectively both independently and as part of a team.