Product Delivery Manager, Self-Service Enablement

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 As a Product Delivery Manager in Self-Service Enablement,  you will orchestrate delivery across multiple application teams and platform components. You will enable consistent execution through strong operating processes, transparent reporting, and proactive risk/dependency management—ensuring initiatives meet firm standards for controls, resiliency, and compliance.
 Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Own end-to-end technology program execution including intake, prioritization, dependency management and milestone tracking across multiple application teams and shared platforms
• Partner with Product and Application Owners to prioritize, track, and advance technology lifecycle and compliance work including framework updates and platform/component version compliance
• Lead end-to-end Release Management including planning and execution across multiple application teams and shared platforms, coordinating change control, release readiness, cutover activities, and post-release validation
• Coordinate stakeholders and resourcing to ensure teams have what they need to deliver
• Drive program governance and reporting in partnership with APG leads, including efficient reporting, updates, and dashboards
• Represent the product on centralized, matrixed initiatives (e.g. large-scale migrations and decommissioning) to ensure application teams remain on track and receive appropriate support
• Identify and remove blockers by coordinating resource needs, surfacing risks early, and escalating decisions to the right forums to maintain delivery momentum
• Ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements and help coordinate change management activities across functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Demonstrated ability to manage complex, cross-team dependencies and drive execution across matrixed stakeholders
• Experience building and running operational processes, executive-ready reporting, and delivery dashboards
• Strong understanding of software delivery and release management, including deployment strategies and platform/component versioning considerations
• Proven ability to drive continuous improvement across planning and delivery ceremonies and improve process efficiency

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience managing modernization and adoption programs (e.g., cloud transformation, framework migrations, engineering productivity tooling)
• Working knowledge of SDLC, Agile at scale constructs (e.g., scrum of scrums), and technology risk/resiliency concepts (e.g., DR testing, isolation patterns)
• Familiarity with platform ecosystems and components such as AWS, Cassandra, and Kafka, and how version/compliance requirements impact delivery