Firmwide Resiliency Office – Employee Readiness Training and Communications - Vice President
As a part of the Firmwide Resiliency Employee Readiness team (part of the Firmwide Resiliency Office) where you’ll make an impact in shaping the end user experience as an integral part of the program team. We partner with and support development and deployment of learning, resources and content for the Central, Line of Business and Corporate Function Resiliency teams who are accountable for the management of resiliency risk within their area of responsibility.
As a Vice President of Employee Readiness within the Firmwide Resiliency Office team, you will be responsible for building and sustaining a cross-LOB/Function engagement model for resiliency practitioners firmwide. Project outcomes include generating practical engagement by providing opportunities for peer learning, cross pollination of best practices, and turning real-world signals (recurring themes, repeat issues, and field feedback) into live interactive sessions.
Applicants should be skilled in managing simultaneous projects, change management, stakeholder and senior leadership engagement, writing and delivering corresponding firmwide communications, managing the communication, training, and knowledgebase uplift associated with system releases or new system launches, delivering live and/or virtual training and general messaging for Firmwide Resiliency.
This role calls for LOB/CF practitioner‑level business resiliency experience and active outreach to resiliency management roles and stakeholders to connect them with the knowledge, tools and people that demystify our Firmwide Resiliency program and drive real‑life learning solutions. Additional responsibilities may include contributing to Confluence design and upkeep, collaboration to validate accuracy, and acting as a Subject Matter Expert (SME). You will stay current on new products and services and actively listen to feedback to become a trusted advisor and shape content for modern and engaging learning experiences. You are an integral part of the program team, providing input to shape the end user experience and helping to influence processes on the user’s behalf.
Job Responsibilities:
- Build and grow opportunities for resiliency practitioners connect across teams, and lead live sessions that bring them together to share best practices, discuss shared topics, and capture structured feedback. Identify knowledge gaps and bring in the right subject matter experts to facilitate discussions and presentations.
- Partner with LOB/CF resiliency owners and learner communities to validate pain points, prioritize fixes, and turn recurring signals into practical solutions, embedding resolved scenarios into role-based content and change communications.
- Serve as a subject matter expert and trusted advisor, translating content into the delivery method the audience will best receive, and shaping creative, modern, and engaging solutions that promote understanding. Manage and respond to stakeholder feedback and make improvements.
- Communicate with clear objectives to large audiences, and provide timely, accurate reporting, including executive overview slides that capture key highlights and articulate data and return on investment.
- Manage changes as they are introduced across frameworks, systems, and programs, partnering with related teams to drive effective implementation plans and deliver on them.
- Contribute to and help maintain program materials, intranet sites, and knowledgebases, keeping them aligned with the relevant system, standard, or procedure.
Required Qualifications, Capabilities and Skills:
- Bachelor’s Degree or equivalent
- Resiliency / Risk Management / Process Improvement experience / Project Management
- Excellent presentation skills (written and verbal)
- Experienced in writing and managing broad/large audience communications
- Strong problem solving and analytical skills
- Knowledge of interactive tools (Zoom, Confluence)
- Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills