Housekeeping Supervisor - Full Time - Harrah's Gulf Coast

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

The Housekeeping Supervisor plays a key role in supporting the daily operations of the Housekeeping Department and ensuring that all guest rooms meet the highest standards of cleanliness, quality, and presentation. This position works closely with Guest Room Attendants (GRAs) to uphold departmental Standard Operating Procedures (SOPs), provides hands-on training and coaching, and ensures that cleaning expectations are consistently met through teamwork and effective oversight.

 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Inspects guest rooms to ensure the highest cleaning standards are met. 
• Communicates with GRA’s when rooms are not cleaned to standard; inspects the re-cleaning of the room. 
• Train/Re-trains GRA’s on standard operating procedures. 
• Expedites and oversees special requests from the Supervisor. 
• Participates in department meetings. 
• Leads by example on providing superior customer service.   
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Accurately completes room inspection sheets.
• Communicates employees' concerns to supervisors 
• Monitors and distributes room assignments for early checkouts
• Responsible for the completion of daily inspection goal.

WHAT YOU WILL NEED

• Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations. 
• Strong written and verbal communications are required. 
• Excellent interpersonal, customer service, team building and problem solving skills are required. 
• Computer software knowledge to include Word and Excel is preferred. 
• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels. 
• Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS, OSHA, etc. guidelines. 
• Must be able to speak, write, read and understand English, bilingual helpful (Spanish). 
• Must have the ability to calmly handle stressful situations and be willing to work any day any shift. 
• Must be able to get along well with co-workers and work as a team. 

• Must present a well-groomed appearance.

  ADDITIONAL REQUIREMENTS

• Must be able to perform the physical job duties of line employees in emergency situations. 
• Must be able to work independently and with co-workers. 
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 
• Must be able to speak distinctly and persuasively to others. 
• Must be able to stoop, bend, push, pull, and carry up to 75 pounds. 
• Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level. 
• Must have good finger movement and rotating wrist motion. 
• Must be able to tolerate cleaning chemicals, without developing an allergic reaction. 
• Must be able to work in areas containing second hand smoke. 
• Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.