Website Operations Manager

Website Operations ManagerAbout Face Reality:Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.Our Core ValuesIntegrity, Inclusion, Collaboration, Adaptability, AccessibilityOur supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.About the roleThe Website Operations Manager plays a key role on the Digital team, owning the day-to-day execution of a best-in-class e-commerce experience across our B2B and B2C channels. This role is deeply embedded in a marketing- and sales-driven organization, partnering closely to bring campaigns, product launches, and revenue-driving initiatives to life on site.While focused on website operations and content management, this individual will collaborate cross-functionally to support new product launches, marketing campaigns, and digitally enabled learning and education experiences. This role requires a highly collaborative, detail-oriented problem solver who can translate business priorities into seamless online experiences. This position is a Hybrid position working out of our San Ramon office Tuesday - Thursday and remotely Mondays and Fridays. *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship. RESPONSIBILITIES:Own day-to-day website operations, ensuring a high-quality, performant, and conversion-optimized user experiencePlan and execute site updates, product launches, and content releases in close partnership with Marketing, Sales, and Customer Experience teamsManage onsite content, navigation, and merchandising to support campaigns, promotions, and business prioritiesMaintain and optimize SEO foundations, including metadata, structured data, and site architecture to improve search visibilityExecute and support Shopify theme updates, feature enhancements, and content changesManage promotional setup and teardown, including campaigns, landing pages, and time-bound contentExtend Shopify capabilities using metafields, storefront APIs, and automation tools (e.g., Shopify Flows)Partner with engineering and digital teams to improve site speed, scalability, and overall performanceEvaluate and manage third-party apps and integrations to support marketing and digital initiativesLead QA and user acceptance testing for site updates, ensuring accuracy, functionality, and a seamless user experienceTroubleshoot and resolve site issues, maintaining high uptime and performance standardsCreate and maintain clear documentation in Confluence for processes, releases, and site configurationsManage multiple concurrent projects, prioritizing effectively in a fast-paced environmentStay current on eCommerce trends, Shopify capabilities, and emerging technologies to continuously improve the siteRequirements and Qualifications:Bachelor’s Degree in Business or equivalent combination of education and work experienceCertification in Google Platform a plus2-5 years of experience managing e-commerce websites, ideally on ShopifyHands-on experience with Shopify themes,...