Field Service Technician - BEA (Bulk Elemental Analysis) - South Africa

Work Schedule

Other

Environmental Conditions

Laboratory Setting

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join our Field Service team at Thermo Fisher Scientific as a Field Service Technician specializing in Bulk Elemental Analysis (BEA) instrumentation! You'll provide high-quality technical support, installation, maintenance, and repair services for our BEA product portfolio, focusing on X-ray Fluorescence (XRF), Optical Emission Spectroscopy (OES), and X-ray Diffraction (XRD) systems. Working independently, you'll travel to customer sites in heavy industrial environments including cement plants, steel mills, and mining operations, ensuring maximum instrument uptime and customer satisfaction. You'll receive a company vehicle and comprehensive training to support your success in this customer-facing role.

Our Field Service Technicians are essential to maintaining our customers' vital analytical operations. You'll install, calibrate, and validate complex analytical instruments at customer sites, perform planned preventative maintenance, and diagnose and repair mechanical, electrical, electronic, and optical failures under high-pressure industrial timelines. You'll conduct technical training for customer laboratory staff and operators, maintain accurate service documentation and parts inventory, and adhere to safety protocols. This role offers excellent professional development through our Guided Career Pathing program.

REQUIREMENTS

• Qualified Instrumentation Technician with National Diploma in Process Control & Instrumentation, Trade Test, or equivalent recognized technical qualification

• Minimum 3-5 years of hands-on field service experience servicing analytical laboratory instrumentation

• Proven technical expertise and practical experience troubleshooting and maintaining XRF, OES, and XRD instruments

• Deep operational familiarity with the unique environments, safety standards, and workflows of the cement, steel, and mining industries

• Valid driver's license with good driving record required

• Willingness to travel extensively to remote customer sites, including some overnight travel, occasionally on short notice

• Strong electrical, electronic, and mechanical aptitude with analytical instrumentation

• Proficiency in diagnostic software and computerized analytical tools

• Excellent customer service and communication skills

• Self-directed with strong organizational and problem-solving abilities

• Ability to work independently in remote or isolated industrial locations

• Physical requirements: Ability to lift up to 40 lbs, stand for extended periods, and work safely in industrial environments

• Availability to work flexible hours including occasional overtime

• Strong documentation and reporting skills

• Must follow EHS requirements and safety protocols

• Ability to maintain accurate parts inventory and manage company resources

• Collaborative professional who adapts well to change