Role Purpose
This role is responsible for leading and managing less-than-container load (LCL) operations at a station level, ensuring operational excellence, profitable growth, and high-quality customer service. The position oversees service delivery, process efficiency, and compliance, while driving continuous improvement and collaboration across internal and external stakeholders.
Key Responsibilities
Operational Management
• Oversee daily station operations, ensuring high service standards, cost efficiency, and compliance with internal policies and regulatory requirements
• Monitor operational performance and ensure timely, accurate execution of all shipment activities
Resource Planning
• Plan and allocate resources (staffing, systems, training) to meet operational demands and customer expectations
Performance & Productivity
• Define and track KPIs related to service levels, productivity, and cost to serve
• Drive performance improvements and ensure consistent service quality
Customer & Stakeholder Engagement
• Build and maintain strong relationships with key customers and stakeholders
• Ensure customer satisfaction while supporting business growth objectives
Collaboration & Governance
• Work closely with cross-functional teams (operations, customer experience, process excellence) to optimize workflows and standardize processes
Continuous Improvement
• Identify operational gaps and implement process improvements, automation, and digital initiatives
Compliance & Safety
• Ensure full adherence to safety standards, regulatory requirements, and company policies
Team Leadership & Development
• Lead, coach, and develop team members to enhance capability, engagement, and performance
Vendor Management
• Manage external vendors (e.g., warehousing, transport providers), ensuring performance meets agreed KPIs and SLAs
What we are looking for
• Solid experience in logistics operations, preferably LCL or freight forwarding
• Strong understanding of end-to-end supply chain processes
• Proven leadership and team management capability
• Customer-focused with strong stakeholder management skills
• Analytical, data-driven, and solution-oriented
• Experience in process improvement or operational optimization
• Good command of English
Key Competencies
• Operational leadership
• Customer centricity
• Problem-solving and decision-making
• Communication and collaboration
• Continuous improvement mindset
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.