Customer Success Manager (Summer 2026)About GovlyGovly is an Insight Partners and YC backed Series A high-growth startup that is modernizing and bringing AI to B2G workflows and operations. Our AI-powered market intelligence platform helps government contractors find, win, and collaborate on public sector opportunities. The Govly platform is trusted by leading OEMs, VARs, distributors, and prime contractors to navigate the complex world of government procurement. We are a fast-moving, innovative company, shipping new features at a rapid pace to keep our customers ahead of the curve.About the roleAs a Customer Success Manager at Govly, you'll be a strategic partner to our customers by helping them leverage our industry leading platform to win more government business. You’ll also play a key role in scaling out our Customer Success motion and be tasked with building creative, innovative, and scalable solutions to drive continued adoption and success within our client base.You'll draw on your business, sales, and technical acumen to gain a deep understanding of our customer’s business objectives, strategic direction, AI vision, and technical needs to advise clients through their journey in selling to government agencies.You will help communicate new features and functionality to customers, drive adoption, advance and shape our product vision, lead customers through onboarding and implementation, facilitate client partnerships, and manage and own customer renewals and commercials. And, you will grow and learn at a high growth startup from the front lines alongside an experienced and hands on executive team.What You'll Own And DoA proactive customer success mindset – we go to the customer!Drive adoption, retention, and expansion for your client baseLead successful implementation and onboarding for our new clientsBuild and enhance executive relationships within our client baseTrain and educate Govly users (various roles and levels)Share your frontline customer experiences back into the heart of our business, so that we build amazing product experiences, create engaging customer content, and moreBring an “all hands on deck” scrappiness and hunger + drive to build a truly special team and companyRequirementsYou have 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding ManagerYou have strong project management skills & are extremely organizedYou are comfortable operating in a lean startup and in a fast-paced environment (we expect you to move quickly and with urgency)You are proud of your work, yet are highly committed to honing your craft and willing to engage in an effort to learn and grow as much and as fast as possibleYou have a complete sense of ownership. No task is too small, nor are you afraid to roll up your sleevesYou don’t work in isolation – you want to be part of a high performing team and be additive to the culture that we are establishingNice to haves: public sector experience, worked with sales as a customer, startup experienceBenefitsComprehensive health, dental, and vision insurance401(k) plan, with company match15 days of accrued PTO per year + 2 week company Holiday breakA truly exceptional opportunity to learn, grow, and make an outsized impact!Apply nowCustomer SuccessRemote (Washington, District of Columbia, US)Share on:Apply nowTerms of servicePrivacyCookiesPowered by Rippling
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