Cluster Groups, Meetings & Events Sales Manager

The Cluster Groups, Meetings & Events Manager leads the strategic and operational delivery of group, meetings, conferences, and event business across both Hilton Fiji Beach Resort & Spa and DoubleTree by Hilton Fiji – Sonaisali Island.

This role drives conversion, maximizes revenue opportunities, and ensures seamless execution of events from enquiry to post-event follow-up. Working closely with Cluster Commercial, Revenue, and Operations teams, the Manager plays a key part in delivering exceptional guest experiences while achieving business targets.

Key Responsibilities

Commercial Strategy & Revenue Growth

• Develop and execute strategies to grow group and events revenue across both properties
• Drive conversion of enquiries to confirmed business
• Identify new market opportunities and optimize existing segments
• Upsell event services, catering, and packages

Leadership & Team Management

• Lead, coach, and develop the Cluster GME team
• Set KPIs and performance targets aligned to cluster goals
• Ensure adherence to Hilton standards and systems
• Build a collaborative, high-performing team culture

Client Relationship Management

• Manage relationships with key corporate, MICE, and travel partners
• Act as senior contact for high-value and complex events
• Conduct site visits, presentations, and contract negotiations
• Drive client satisfaction and repeat business

Event Planning & Execution

• Oversee planning and coordination of all group and event activity
• Ensure accurate event documentation and communication
• Liaise with key operational departments
• Deliver events aligned with Hilton brand standards

Operational Excellence

• Ensure timely preparation of proposals, contracts, and event orders
• Monitor event quality and resolve escalations
• Conduct post-event reviews and continuous improvement initiatives

Cluster Collaboration

• Drive integration and alignment across both properties
• Partner with Sales, Revenue, and Marketing teams
• Contribute to forecasting, reporting, and strategy execution

What We’re Looking For

A dynamic and commercially driven leader with a passion for hospitality and events, strong people leadership skills, and the ability to deliver results in a fast-paced cluster environment.

Why Join Hilton? (Benefits & Perks)

At Hilton, we are committed to supporting our Team Members with industry-leading benefits and opportunities:

• Travel Program: Access to the Go Hilton Team Member Travel Program, offering heavily discounted rates at Hilton properties worldwide for you, your family, and friends
• Career Growth: Global career opportunities across Hilton’s extensive portfolio, with structured development programs and learning platforms
• Learning & Development: Access to Hilton University with hundreds of professional development courses
• Team Member Recognition: Participation in Hilton’s global recognition programs that celebrate achievements and contributions
• Work Environment: Be part of a globally recognized hospitality company consistently ranked among the best workplaces
• Wellbeing Support: Programs that support physical, mental, and financial wellbeing
• Meals & Uniform: Duty meals and uniforms provided (property-specific)
• Competitive Package: Attractive salary and benefits aligned with experience and role scope