Customer Support Specialist

Customer Support Specialist

Company:

Boeing Netherlands B.V.

Boeing Distribution, Inc. (BDI) is seeking an Experienced Customer Support Specialist to join the Customer support team based in Amsterdam, the Netherlands. In this role, the focus will be on supporting our customers by leveraging our BDI Product Portfolio to supply parts & services. 
 
Position Responsibilities:

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution

• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders

• Manage and execute supplier management strategies to ensure on-time delivery

• Manage the approval of RFQs and proposals for individual

• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance

• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool

• Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD objectives

• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision

 
Basic Qualifications(Required Skills/Experience):

• 3+ Years of Customer support, Customer service, or Supply Chain experience

• 3+ years of experience developing presentations for and presenting to leadership and colleagues

• Experience with Excel, Access, or other database management

• Strong written and verbal communication skills in English are necessary.

• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership

 
Preferred Qualifications (Desired Skills/Experience):

• 3+ years Experience with SAP or similar ERP systems highly preferred

• Experience with Salesforce

• Bachelor’s degree or similar

• Ability to handle high pressure situations

• Experience performing data analysis and troubleshooting

• Experience with ERP reporting systems (i.e. Spotfire, Tableau)

Conflict of Interest:

• Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Work Authorization:
This requisition is for a locally hired position in the Netherlands. Candidates must have current legal authorization to work immediately in the Netherlands.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Come and join the Boeing Family. Please send us your meaningful application documents, including your salary expectations and your earliest possible start date. Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. We look forward to your application exclusively through our online portal.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Netherlands)