This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in Canada.
As an Account Manager, you will play a critical role in driving revenue growth, customer retention, and long-term value across a large portfolio of enterprise clients. Acting as the primary relationship owner, you will build trusted partnerships with key stakeholders while identifying opportunities for expansion and ensuring clients achieve maximum value from the solutions provided. This is a highly consultative, quota-carrying role that blends strategic account management with commercial execution in a fast-paced SaaS environment. You will manage the full client lifecycle, from renewals to upsell opportunities, while collaborating closely with cross-functional teams to support customer success and product adoption. This role offers the opportunity to directly impact business growth while developing deep expertise in enterprise client strategy.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in Canada.
As an Account Manager, you will play a critical role in driving revenue growth, customer retention, and long-term value across a large portfolio of enterprise clients. Acting as the primary relationship owner, you will build trusted partnerships with key stakeholders while identifying opportunities for expansion and ensuring clients achieve maximum value from the solutions provided. This is a highly consultative, quota-carrying role that blends strategic account management with commercial execution in a fast-paced SaaS environment. You will manage the full client lifecycle, from renewals to upsell opportunities, while collaborating closely with cross-functional teams to support customer success and product adoption. This role offers the opportunity to directly impact business growth while developing deep expertise in enterprise client strategy.
Accountabilities
- Own a portfolio of enterprise accounts, driving retention, expansion, and achievement of revenue quotas, including upsell and cross-sell targets.
- Manage the full renewal lifecycle, including forecasting, negotiation, risk mitigation, and contract closure.
- Identify and develop growth opportunities within existing accounts through consultative engagement and strategic discovery.
- Serve as the primary point of contact for assigned clients, building strong, multi-level relationships and trusted partnerships.
- Conduct regular business reviews to assess account health, demonstrate value, and uncover expansion opportunities.
- Develop and execute account plans aligned with client objectives and long-term growth strategies.
- Maintain accurate CRM records, pipeline visibility, and forecasting updates to support leadership decision-making.
- Collaborate with Customer Success, Support, Product, and Marketing teams to ensure adoption, satisfaction, and revenue growth.
- Partner cross-functionally to resolve client issues and enhance overall customer experience.
- Provide insights on client needs and market trends to inform product and commercial strategy.
- 3–5 years of experience in Account Management, Sales, or a client-facing revenue role within SaaS or enterprise environments.
- Proven track record of managing large account portfolios (100+ accounts) while achieving or exceeding revenue targets.
- Demonstrated experience owning renewal cycles and driving upsell or expansion revenue.
- Strong commercial acumen with the ability to identify, position, and close growth opportunities.
- Excellent communication and relationship-building skills, with the ability to influence stakeholders at multiple organizational levels.
- Consultative selling approach with strong discovery, negotiation, and solution positioning capabilities.
- Highly organized with strong time management skills and the ability to prioritize across a high-volume portfolio.
- Proficiency with CRM systems (Salesforce or similar) and pipeline management tools.
- Self-motivated, resilient, and performance-driven with a strong focus on results.
- Bachelor’s degree or equivalent professional experience is considered an asset.
- Competitive annual base salary of approximately CAD $70,000 – $80,000, plus eligibility for variable compensation.
- Remote work opportunity across Canada.
- Performance-based incentive and quota attainment rewards.
- Comprehensive health, dental, and vision insurance.
- Employee support programs and wellness initiatives.
- Retirement savings plan options (RRSP/401k matching where applicable).
- Paid time off and flexible work arrangements.
- Opportunities for professional development and career growth in a global SaaS environment.
- Collaborative and inclusive culture focused on innovation and customer success.