People & Communities - Country Support Representative

**Meet the Team** You’ll join Cisco’s Global Country Support Team; a critical part of the People Support organization. This team bridges global HR programs and policies with localized expertise, ensuring employees receive tailored support that helps them thrive. Collaboration will be at the heart of your work as you partner with cross-functional teams, including Finance, Payroll, Employee Relations, and more. Together, you’ll focus on simplifying processes, improving tools, and enhancing the overall employee experience. Join us! **Your Impact** As a Local Country Specialist in HR Operations and Administration Support for Mexico, you will play a pivotal role in delivering outstanding HR services while encouraging seamless collaboration across teams and regions. Your expertise will ensure compliance with local regulations, drive country-specific initiatives, and contribute to crafting a world-class employee experience. This role offers an outstanding opportunity to combine operational excellence with meaningful contributions to employee well-being. + Manage core HR operational processes including personnel files, onboarding, and offboarding. + Ensure compliance with labor law and local regulations, supporting audits and government reporting requirements. + Collaborate effectively with HR Country Leaders, global COEs, cross-functional teams, and vendors. + Support personnel file administration by managing electronic copy files to ensure Cisco remains compliant with local regulations and provide efficient and quick retrieval of documents from a personnel file. + Analyze and improve HR processes, championing continuous improvement and contributing to country-specific initiatives and projects. **Minimum Qualifications:** + Minimum of 3 years of experience in HR operations or as an HR generalist. + Experience managing core HR processes (e.g., onboarding, offboarding, documentation). + Knowledge labor law and HR practices. + Experience supporting HR functions. + Proficiency in English **Preferred Qualifications for this role** + Experience collaborating with cross-functional teams (e.g., Payroll, Finance). + Demonstrated ability to analyze processes and drive continuous improvement initiatives. + Strong critical thinking and problem-solving skills. + Excellent communication, partnership building, and consulting skills. + Experience supporting employees through HR-related inquiries and escalations. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.