Head of Support

Kiosk mode Head of Support  Australia Head of Support 423935 Australia Full time PageUp Add to favourites View favourites About PageUp At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings, we’ve grown into a global organisation with established teams across the world. Following our acquisition by EQT, we’re in an exciting growth and transformation phase - and this investment is bringing fresh opportunities to scale.   What You'll Be Working On As the Head of Support, you will lead a world-class Support function that creates customer delight and drives measurable business outcomes across our customer base. This role is directly accountable for the operational performance, and people leadership of our APAC and US support teams. Your key focus areas will include: Global Support Operations: Provide strategic direction and execution across regional support operations, ensuring a clear tier framework is maintained and customer health is prioritised. Reporting & Strategy: Maintain reporting dashboards to identify support trends, evaluate the ROI of new tools, and surface data-driven "Voice of Customer" insights to product and executive leadership. AI Adoption & Automation: Operationalise the AI strategy and roadmap for the Support function, identifying and piloting tools across support triage and resolution, knowledge management, and chatbot operations. Team Enablement & Growth: Drive team-wide adoption of AI-assisted workflows and establish capability uplift to foster continuous growth and a high-performance culture. Cross-Functional Collaboration: Partner with Product, Strategic Account Management, and Global Customer Experience teams to align on product roadmap feedback and ensure holistic customer support.   What You'll Bring We are looking for a forward-thinking, relationship-focused leader who can balance scalable operational practices with strong human leadership. To be successful in this role, you will bring: Proven Support Leadership: Significant experience leading, coaching, and developing technical support or customer experience teams within a global environment. AI & Technical Literacy: Advanced capability in applying artificial intelligence, with a passion for leveraging emerging tooling to enhance workflows and drive support productivity. Strategic & Analytical Mindset: Advanced critical thinking and problem-solving skills, with the ability to interpret data and translate trends into clear, actionable improvements.   Why Choose PageUp Join a company that's genuinely transforming how organisations attract, develop, and retain talent globally. Some of the benefits we offer include: Comprehensive benefits package and wellbeing allowances Professional development opportunities to enhance your personal and professional growth Flexible working "Awesome Days" (extra leave to do something amazing!) A collaborative, inclusive culture that deeply values diverse perspectives   Equal Opportunity at PageUp We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information. We encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't quite meet every single criteria listed above, please still reach out. We'd love to have a chat and see how you could add value to the team. ...