Finance Operations Team Lead, Chase Travel

Make your mark by improving how clients experience billing—from invoice accuracy to timely resolution. Bring your leadership and problem-solving skills to a team that values accountability, continuous improvement, and collaboration. You will partner across teams to remove friction, reduce billing discrepancies, and protect revenue. Join us to build scalable processes and develop talent while delivering a consistent, high-quality client experience.

Job Summary

As a Finance Operations Team Lead in the Chase Travel Finance Operations team, you lead day-to-day client billing execution while coaching a team to deliver accurate, timely outcomes. You act as an escalation point for complex billing questions and work to resolve issues in a way that strengthens client relationships. You partner with internal stakeholders to identify root causes, improve processes, and reduce preventable exceptions. You track performance and use data to drive improvements across invoicing, reconciliation, and collections.

Job Responsibilities

• Lead daily client billing operations to support accurate invoicing, reconciliation, and collections
• Resolve escalated, non-routine billing issues using structured investigation and clear documentation
• Communicate billing status, payment terms, and resolution timelines to clients and internal partners
• Analyze billing discrepancies, identify root causes, and recommend process or policy improvements
• Coordinate cross-functionally with account management and other teams to prevent recurring issues and reduce bad debt risk
• Coach and mentor billing specialists through side-by-side support, feedback, and skill development
• Monitor team service and quality metrics, and share performance insights with management
• Maintain strong controls for invoice accuracy and completeness prior to client delivery
• Use Microsoft Excel, Microsoft Word, and applicable billing/accounting systems to execute and track work
• Demonstrate respect, integrity, excellence, communication, commitment, and a client-first mindset in daily interactions
• Support special projects and ad hoc requests as assigned 

Required Qualifications, Capabilities, and Skills 

• Minimum 4 years of experience in client billing, accounts receivable, or revenue cycle management
• Minimum 1 year of experience leading work, mentoring teammates, or serving in a team lead capacity
• Demonstrated ability to research, reconcile, and resolve billing discrepancies to closure
• Proficiency in Microsoft Excel, including organizing and validating data for billing and reconciliation tasks
• Experience using billing, accounting, or financial operations systems to input, retrieve, and review data accurately
• Strong attention to detail with the ability to meet deadlines in a high-volume environment
• Ability to communicate clearly and professionally with clients, stakeholders, and teammates in English (written and verbal)
• Ability to explain billing outcomes and financial information in a clear, client-friendly way
• Ability to work independently while collaborating effectively across teams
• Availability to work a night shift schedule

Preferred Qualifications, Capabilities, and Skills 

• Experience in the travel industry or travel-related billing operations
• Bachelor’s degree in accounting, finance, or a related field
• Experience improving billing workflows (for example, reducing exceptions, rework, or aging)
• Experience presenting operational metrics and trends to leadership