Would you like to provide customer support for Akamai Web Performance, Media, Security and Compute products?
Would you like to deliver 30% of the internet worldwide daily?
Join our world class Technical Support team
Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. Akamai's Cloud Support Engineers strive to deliver a best-in-class support experience for the world's largest organizations. Our engineers are recognized for their expert knowledge of cutting-edge technology, customer empathy, and staying calm under pressure.
Partner with the best
You will deliver technical assistance for Akamai's Web, Media performance delivery, Security, and Edge Compute services to valued customers. Responsibilities include resolving technical issues, ensuring optimal product use, and fostering customer relationships. Support is offered remotely through a ticketing system, email, and online calls, ensuring efficient communication and accurate documentation of all interactions.
As an Associate Cloud Support Engineer, you will be responsible for:
- Working as a trusted partner to troubleshoot and mitigate complex technical issues for accounts in the APJ/EMEA regions.
- Leading technical investigations across Akamai's Connected Cloud Platform worldwide.
- Owning the customer problems until resolutions and collaborating with internal teams across time zones.
- Using and maintaining the Akamai Knowledge Database while utilizing a continuous improvement approach.
- Providing feedback into improving our internal tools, procedures and working towards becoming an SME.
Do what you love
To be successful in this role you will:
- Have 6 months - 2 years of experience and a bachelor's degree in computer science engineering or relevant fields.
- Have a passion for delivering excellent service, in a customer facing role providing business to business support.
- Have knowledge of, and a demonstratable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, HTTP, BGP
- Have experience with Linux specifically in Bash/Shell command line environment covering application logs.
- Have demonstrable experience in programming languages (such as Python, Java, also with web technologies such as HTML and Javascript)
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.