Oversees the development, implementation, and maintenance of functional business programs.
Attracts, develops, and retains a talented team of Program Managers (PMs). Role models company values. Identifies and defines PM goals, objectives, and metrics; analyzes business needs and prioritizes workload for team members. Coaches PMs regularly on landing effective people programs ensuring adherence to budget, quality, and timelines. Holds team and individuals accountable for results and manages performance through 1:1s, connect sessions, performance management assessments, and annual reviews. Supervises the development, deployment, and execution of business requirements and compliance standards. Effectively manages a multi-functional program portfolio and ensures smooth execution. Drives high levels of data cleanliness across program portfolio. Ensures timely/high-quality reporting across all programs to drive business decisions. Provides regular status updates to Business Leadership on progress made. Based on reporting that team members provide, evaluates potential business impact, and guides business decision-makers. Partners across functional teams to gain an in-depth understanding of their needs and develops capabilities required for successful execution of programs designed. Performs other duties as assigned.
Minimum Qualifications: A minimum of 7 years combined experience with project management, data analysis and direct business experience within a specialized function. 3 or more years of successful management experience including 1 or more years as a first level manager. Preferred Qualifications: Bachelor's degree in Business Administration, Management or related field. PMP / Scrum Master certification. Proven ability to work cross-functionally with functional and technical teams. Experience with building and managing reporting tools to support Programs, such as scorecards and KPI metrics to further drive insights around our program strategy. Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint. Expert level experience with Excel, creating dynamic pivot reports and data visualization. Ability to influence through data visualization and interpretation. Must be self-directed and able to work independently as well as in a team environment. Must be comfortable working in ambiguous situations. Excellent interpersonal skills. Depending on the job there may be additional minimum requirements and/or preferred qualifications.
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