Overnight Guest Service Agent - Doubletree by Hilton Hotel - San Diego Mission Valley

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Overnight Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The DoubleTree by Hilton San Diego - Mission Valley is searching for an Overnight Guest Service Agent.  The 300 rooms hotel is conveniently located by the Mission Valley Freeway and steps from the trolley.

Our Team Members love being a part of our award-winning culture. We provide a welcoming work atmosphere, comprehensive health benefits, opportunities for professional development, and the Go Hilton travel discount program.  In addition, we offer free meals during shifts and free parking onsite. 

The ideal candidate will possess:

• Minimum of six months of hotel front desk experience
• Minimum of two years of customer service experience
• Hilton experience and night audit experience are highly preferred

 

Classification:  Full-Time 

Shifts pattern:  Overnight shift, weekends and holidays are required

 

 

 

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Balance transactions: Audit, post, and reconcile the day's financial activity across outlets

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.